Elite Homes

Bait and switch. Not even day before we were scheduled to check in we are notified the "owner" showed up and needed to go to different location with no pictures of location. Went from house with private pool to condo unit with community pool. The unit we stayed in had a non functiining A/C and dishwasher. The showers were not clean we were given no garbage bags and only one roll toliet paper per bathroom for week stay. Allot to be desired from this company

Elite vacation rentals is a wonderful company if you desire your home to be rented. I have been with this company for many years, over 10, and in that time they have yet to disappoint me. My team at Elite works diligently to make sure my home is clean, comfortable, affordable and ready to rent. They provide welcome baskets for renters as well as making sure they have all they need in the home. All I can say is that if you are thinking of renting your home use Elite Vacation rentals

Staying at Cumbrian Lakes through Elite Vacation Homes currently in March of 2022. Just after one night, found out we had "bed bugs", in one of our rooms, which was confirmed by maintence. Elite Vacation made no effort to compensate me for the hassle. They only offered to heat my pool for free with no monetary compensation. They did offer to take 20% off my next stay thru them(which will never happen again). Considering it is only day 2 of our vacation and during spring break, there are hardly no other places to stay comparable. I will never recommend going thru this place, their customer service is very poor putting it mildly.

Very poor customer service at the office by the massage parlor. Went there to address issues with our room and the attendant, jasmine, would not allow us in the office and spoke to us from the glass and intercom. I asked if it was for covid reasons and she said no, she preferred talking this way. She kept talking over us and may not be the best person for dealing with customer issues.

They also go by Florida Villas and home Poor services from this so called "elite vacation" The place the we rented was outdated, smelly. Nothing like the pics that they show on Airbnb or here I have seen other reviews with fake charges after the stay just like what it happened to me. This guy David that says represent the home is a total idiot. Wouldn't return messages or calls.

The closet doors keep falling on us. One of them was completely broken, wouldn't stay in the rail. The tv in the living area was broken, it was hard to get a clear pic of the basketball game we were trying to watch. We requested access to the pool and fitness center and it took him 3 days to get to us. not to mention that they never fixed the broken closet doors Then I have a message from Airbnb saying that scam David sent me a bill for a "iron burn on twin bed" I told them that I would pay for it even knowing that we didn't use an iron during our stay.

I told them that I'll pay for it, but I would like to stop by and pick the comforter up. It should be mine since I'm paying for it. He said "we no longer have the comforter, it was disposed of and replaced". Very convenient to "disposed the evidence. I wanted to play nice with this idiot by leaving a good review on Airbnb and not list all the things we're wrong at the place, only for him to request a fee for items were not damaged Stay away of this guy and company. You will regret it if you don't

DO NOT GET DISCOURAGED BY THE BAD REVIEWS! I think some people may exaggerate, when they don't get what they want. (Not saying that is always the case) I was recommended to this company by a friend, after reading the reviews I was a little skeptical but our friends has been using this company for years & I trust them so we gave it a shot & we were NOT disappointed!

The house we rented was beautiful, *clean - which was extremely important to us! & for the most part well maintained. We were very pleased, my family & I had a fantastic time! And I think the staff was fantastic as well, very pleasant all the time & went above & beyond with the only issue we had which was just a sliding door was a little hard to slide open but as soon as I called they sent someone within minutes & fixed it right away! also called to make sure everything else was ok, I felt good that they cared enough to make sure we were happy. I will definitely be renting with this company again. Thank you Elite homes!

So far so good again. I hope the problem is fixed. Mel is really nice and professional. Update: Home was amazing, super clean. Pool was heated the next day so everything was to par except for the raccoons tryin to break in lol that was funny. We will definitely rent again. Oh I left something behind and they mailed it back me. I paid for the shipping but it's was great to know my mother in law got her stuff. Thank you!

We have stayed with Elite Vacation Homes for many years, the cleanliness of the houses used to be really good. In 2019 we had a few issues with the house being dusty and having trash but we decided to book with them again in 2020. For about $500 a night my family had high expectations, after a very long drive we had to do our own cleaning since the house was very filthy and we found ants in the kitchen (countertops). The problem was reported to the office the same day of our arrival but they just said that the house was cleaned and inspected and didn't do anything.

Home was very filthy. The houses are very run down, old towels sheets, bugs in kitchen. Non responsive to complaints. It is our fault not theirs. Once they get your money they don't care. Listen go to a nice hotel enjoy the parks, not these rundown houses. The manager of this business thinks she is so above it all. Condescending and rude.

I have used elite homes for many years which I have stayed in Cumbrian lakes, eagle pointe, oak island harbor and more. When you read the reviews it is exactly what it looks like. They used to be good with 5 stars given but lately a 1 star at best. I recently stayed in oak island harbor and day one we saw roaches. I called about that and our pool which was supposed to be heated but was cold upon arrival and for days after.

The pool guy came and explained that it was electric and not gas which would take awhile. We were there for 5 days. Still only heat when you run jacuzzi for 30 minutes in the jacuzzi only.the pest guy came when we weren't there.he left a message that he sprayed but we never smelled an odor so thought well maybe it's a low odor spray.two more days my wife and I stayed and found a nest of roaches in the shower.

Ok so I bought my own spray and killed them. My kids came up to stay with us the last two nights and that's when my son went to sleep with bed bugs on him. I was receptive that we live in Florida and it is one big bug facility but I have owned multiple homes and with success have properly sprayed and never had any issues with bugs period. Donna the general mgr. was rude and condescending and only moved us to another house to move the bed bugs around.makes sense right.

So we went to a house at 3am and was in a house way under our expectations but was the same number of rooms etc. we then had more roaches at this location and immediately left. At a 3 star hotel I would get treated better and would be either moved to a clean location or some kind of compensation! Believe me this is not in DONNA's vocabulary period and she will explain that to you! If you need pictures I can provide.

Honestly, just a perfect vacation, the customer service was simple and great. The home was perfect clean wonderfully ready for me and the family to an excellent relaxing vacation. Two years in a row so far using Elite Homes and the experience does not disappoint.

Made my Vacation that much better! What a amazing house. Clean, spacious, perfect location and easy check in and check out. Made my trip one that I will never forget. The only complaint I have is that I couldn't stay in this house forever. Hahahahaaa. But honestly will definitely return and when I do it will be threw this amazing company. Laura and Bonnie were amazing with helping me with my reservation and the rest of the staff were just as amazing when I dropped off my keys. Above and beyond. Highly recommended and can not wait to return

Our home was located at Emerald Island Resort. Our home was in need of painting and carpet cleaning, we ordered pool heat and it wasn't warm until the 3rd day. Other than these issues we were pleased with the home, the kitchen was well stocked with quality dishes, pots and pans. We were a party of 12 and the size of the home was perfect. Bed linens and towels were in great shape. Location was very close to everything. Millie from Elite Vacations was very courteous and believe me we called quite a few times the 1st couple of days.

If I could give them no stars I would. Went to visit family that rented a home for thanksgiving and what did we get. BED BUGS! Yup freaking bed bugs. The place is filthy like no one knows how to use a vacuum that cleans the place. Found multiple bed bugs from upstairs. Thanks for ruining our thanksgiving.

Stayed at one of Elite Vacation homes for 2 weeks and we could not fault the home. Excellent customer service, would definitely recommend to anyone looking to stay in Orlando.

We rented one of the houses from Elite homes for 2 weeks in July 2017! There was 10 of us! My husband, our 5 kids, my mom, dad and mother inlaw! We had two towels for the 10 of us! We asked a few times for more towels! It took 4 days to get more towels. The master bathroom whirlpool tube had mold in the jets, two of the toilets were dirty & dishes were dirty.

We asked the office if they could come clean it they said they would! They never did. We found a pill in the living room near the couch. I told the office about finding the pill, they did nothing about it! I reminded them that my 18 month old could have found it and swallowed it! They still did nothing about it! We should have never found a pill in this house! Other than that we did have a good time the private pool was very nice! The kids loved it! It was very quiet! I think this company needs to clean better! Shannon