St. Andrews Apartments

I want to again mention the fantastic maintenance crew at Marina Harbor Apartments. I particularly am so impressed with Rodrigo B. Rodrigo is knowledgeable, dedicated, professional and compassionate to the needs of the residents at Marina Harbor. He is truly the BEST in the business. It is a pleasure to know him. -Stephanie

The maintenance crew at the Marina Harbor complex is excellent. They are prompt with their response time. They thoroughly investigate any issue and always fix the issue within a day, no matter how large the ask. I've had the pleasure of always working with Jason Birchall and Victor Martinez and they are the best in the business. They're super friendly to speak with and they are great with both the dog and cat I have I'my apartment. If you ever need something fixed I suggest you ask for them

Ernesto is fantastic. Super responsive, met our needs in 17 mins from our call. Fixed a leaking drain at 9pm that was flooding our apartment. Much appreciated and super friendly guy.

Yolanda is such a great housekeeper. We just love her she keeps the floors looking beautiful

This review is specifically for keeping the property always clean and presentable! : I realize it involves many people doing a great job, but the one I always see in my hallways and lobby is YOLANDA! sweet lady who has been working here for 18 years! want to thank her for her hard work and good attitude every single day! Thank you for everything you do, hope our management company takes care of you just the way you take care of us!

I want to call out Rosa at Mariners Village- she's so kind and helpful! I love living here!

This review is not for E&S Ring which is poorly organized, but for Rosa O at Mariners Village. She is always polite and has a great can do attitude. She is quick to respond and does a thorough job no matter the task. We love seeing her on the property because she always says hello and is always smiling. Thanks for all your hard work Rosa!

Shout out to Yolanda Ochoa and the rest of the team at Marina Harbor-Water's Edge! Yolanda is always friendly and gives attention to detail ensuring that our beloved community is in good shape. It makes me happy to run into her and other members of the team in my day to day bustle. We moved into our building shortly before covid and the health and safety protocols in place during quarantine truly gave us peace of mind during those times. Our building is always welcoming thanks to our awesome maintenance team.

Nora Naranjo is super prompt and helpful. She is my go-to rep for any questions of concerns on the property. Really looking forward to working with her more!

Five-star rating to the hard working maintenance staff at Mariners Village. Rosa O. stands out at MV as she is always so pleasant and a delight to see. She works with a spring in her step and may even whistle while she works. Rosa is a true gem at MV

We just wanted to say thank you to the maintenance and housekeeping team at marina harbor especially Victor and Yolanda! They are always with a smile and very efficient in the work they do! Thanks for being Amazing

Besy Rubio has been our buildings house keeper since we moved in almost 4 years ago and she is such a wonderful person and always does an amazing job. We are lucky to have her!

Besy is always super diligent with our building and takes good care of us! She's such a delight to see in the morning as she always has a huge smile in her face and is always super kind, warm and fun to talk to!

This review is specific to the maintenance team, and even more specifically Besy Rubio. Besy is always so kind smiling and saying hello anytime we pass! And while it's a small gesture, it always puts a smile on my face (along with the residents that have the opportunity to interact with her). Not to mention she helps keep the property maintained at all times. Thank YOU, Besy! Overall I've really enjoyed living here and would recommend it to others.

This review is specifically for Verenice. She runs the maintenance for my building in Marina Harbor and does an excellent job. She is friendly, kind and thorough. I really hope the manager is reading this because she deserves a raise.

Pretty good management group. Maintenance requests are handled timely and efficiently, and I love all the amenities at my apartment. I wish they would've replaced my carpet after living here for so long but they shampoo'd it several times for free.

Vicky at Mariners has always been great at helping solve issues that come up. I feel taken care of here.

Ian writing this review in order to say "BRAVO" to the all Team of E&S ring Management, specially to Rosa O at Mariners Village in Marina del Rey. She is is a great worker and very kind heart. Thanks to her!

I have been working with E&S Ring for the past 3 years, specifically with Cassie on the Marketing team. She is highly professional, intelligent, and always willing to be creative with her Marketing efforts to bring continuous success to E&S Ring. Due to the pandemic, the past couple of years have brought many challenges to the LA metro, as well as, leasing but Cassie and their team have maintained their status quo.

They are spread through a variety of areas in the LA Metro. I am proud to work with the E&S team, especially Cassie, and look forward to their continuous success as the leasing landscape ever changes.

I have been working with Cassie at E&S ring for the past 3 years. She is professional, warm, and an out of the box thinker. We have worked hard to ensure that E&S Ring communities are successful and have had an amazing partnership with E&S Ring for the past 3 years. They maintain and do their best to support their renters ( new and old). I would highly recommend working with E&S ring.

Their locations are spread throughout the LA metro in various locations based on renter's likings. I appreciate the work that Cassie has done and am looking forward to the success of E&S Ring and working with Cassie.

Extremely disappointed with the management team here - my car was hit by a neighbor and although there are cameras they refuse to give me access to the footage, and are refusing to give the contact info for the person who parks next to me. I pay exorbitant rent to live here, they have cameras and security, but they refuse to provide any actual assistance.

It has truly been one of the most delightful experiences in community living due to its glorious surroundings and helpful and knowledgeable not to mention professional and highly responsive staff

I have a bug problem, on top of other things at the Villa Vicente Apartments. I called corporate to tell them about the horrible service in getting. Cynthia Spencer promised she was contacting them to get my bug problem fixed and possible repainting done. That was over two weeks ago, nothing has happened. No emails, no follow up, nothing. I hate where I live and I'll be heading out in couple months. I've documented phone calls and emails. I better get my full security deposit back.

We have lived here 11 years and are still infatuated with the location, property and the staff! Even through the challenges of COVID-19 they have been supportive and compassionate. They signed new leases instead of going month to month like many places have. They have worked hard to keep open the amenities the county would allow. I am grateful to have found such wonderful people here.

Our neighbors are fabulous and the property is always kept up. They invest in countless upgrades on a regular basis. The location is amazing! We can walk to the farmers market in about 5 minutes. Downtown has lots of fun restaurants all within a comfortable walk. If you are looking for an apartment complex managed by professional and compassionate company with an incredible location this is your new home!

This is a great company to work for also there communities are well maintained. It's really a great place in walking distance of some very delicious dinning places and less than a mile away from city shopping malls and fine dinning

My husband and I recently moved in at Rancho Los Feliz, an E & S Ring property. We've had issues with the water pressure and temperature control in the shower. The temperature fluctuates frequently. It is very loud and vibrates. We've been informed by maintenance this is a known water pressure issue affecting multiple units in our building. We reported it two months ago and it still has not been resolved, though it has been worked on twice.

We followed up again with the property manager, Isis Fernandez, about it over a week ago, but we still haven't heard back. We have had problems with the utilities. The fridge was leaking and caused several items to spoil prematurely. This went on for seven weeks before it was replaced. Tenants are required to pay extra for parking, yet there are vehicles parked in the driveway every day, including in the fire lane near the fire hydrant.

Sometimes it takes some maneuvering to get through when the vehicles are parked such that only one can pass at a time. We also reported this to Isis Fernandez but it has not been alleviated. The walls are very thin and we have been woken up between 11pm-7am on numerous occasions. Our worst experience occurred one day when we came in to pay the rent.

We had already given one of the leasing office assistants our check, but instead of handing us the receipt, she sat down and started helping a tenant who came in after us with a request. When my husband asked if we could have our receipt so we could leave, she got angry and accused him of being aggressive with her. She continued to berate him with false accusations angrily and loudly in front of other customers for several minutes.

We were both shocked and distressed by this behavior, which was completely unwarranted. We have discussed this with Isis Fernandez, and she apologized that we may have "felt disregarded" but did not address the issue of her employee's false accusations. Considering the gravity of having a female employee accuse a male tenant of aggressive behavior, particularly after he made a reasonable request, this was very troubling.

The leasing office employee involved said she didn't care if we spoke to her manager about her conduct. Now we know why. Apart from the excellent care of the grounds by maintenance staff, our experience at Rancho Los Feliz has been very unpleasant and uncomfortable, and we would not recommend it. I doubt that any other property managed by E & S Ring would be any better.

Very upset with E&S Ring Management. Communication from on site staff is severely lacking. My vehicle upon tons of other vehicles have been broken into. My mail parcel has been broken into and this is in a gated community. I get the run around about video surveillance even though there are cameras. On site staff has changed hands many times and the new Manager has the poorest communication of all.

We were promised things upon moving in that were not delivered and after management changing hands so many times as mentioned before we are getting denied the things we were promised which sold us on moving in. We were promised camera which appear to either not be working or staff is to lazy to review footage. We were promised hardwood floors and told that everyone moving in from now is getting hardwood floors (laminate) as a request from the owner.

We still have our old destroyed carpet that was there upon move in. We were told we could paint he unit and leave as is, new management is now saying we have to return it to original color. When we receive a package at the office we're never notified. We are only contacted and followed up with when there is an issue that concerns management or their priorities. I will never live in another unit managed by E&S, as many other residents feel the same way.

The management team here is the WORST I have ever seen. Do not live in their locations. I do. They will not help you, they will not keep you safe, and they will not ensure the safety of your property (cars, packages, etc). Worst.