Professional Association Services has been providing professional, efficient and personalized service to Community Associations in Northern California since 1993. Our use of Resident Portals, Digital Communications and other technology alongside our years of expertise in this field provide opportunities for financial savings and ensure efficient interactions for the Board Members, Homeowners and Residents.
We believe in management of the Community as a team effort between our firm and your Board of Directors, including timely production of minutes, completion of action items, and regular updates to the Board between meetings.
We believe in management of the Community as a team effort between our firm and your Board of Directors, including timely production of minutes, completion of action items, and regular updates to the Board between meetings.
Services
The Community Management business is much less about the Pets, the Parking or the Facilities, and really about the People: the Homeowners, Board Members, Vendors and Our Staff - all of them equally important. Every caller should be treated like the President of the Board, with respect and a positive, helpful attitude.
A cornerstone of a successful association is effective governance principles and practices - principles that support communication and practices that delineate responsibilities. Maintaining complete, accurate, and timely association financials is a cornerstone of our firm. We produce all the necessary business and financial information your association will need to make sound decisions.
One of the most effective ways to help increase support of Board decisions is through communication. If the members are informed of the issues facing their community and understand why the Board makes the decisions that it does, then they are more likely to support and comply with those community decisions.
Reviews (8)
Patricia Fears
Jun 13, 2022
Murali G.
May 21, 2022
Highly disreputable HOA. Owned a unit in a community managed by them. They constantly levied fines for silly things, and could not be reached or held accountable to anyone in the community. Can't understand why they haven't been fired / replaced, other than they have their claws dug in deep. 2 stars instead of 1 because they did finally reach out after I left a bad review.
Too little too late though. Edit (in response to their reply): If you read their reply, it sound great right? The HOA company spends all their energy and condo owner money on this kind of stuff - defending their honor or whatever you want to call this kind of canned response from some suit in an office vs. I don't know. actually fixing problems or doing the job(s) their paid for?
A resident would never receive such a prompt or lengthy response to a legitimate concern. For example, when I was there, residents had to endure a lengthy lawsuit that prevented people from selling or refinancing their house for several months / years. The HOA company referred you to their lawyer who promptly ignored you. So, don't let their PR / legal team fool you as anyone who's had to live in one of their managed properties can tell you all the real horror stories regarding lack of adequate response from this company.
I no longer live here, but my advice is that the condo owners who need to stand up against these guys. Don't worry about them, as this wouldn't be the first time they have been fired by a community they mismanaged (look it up).
Too little too late though. Edit (in response to their reply): If you read their reply, it sound great right? The HOA company spends all their energy and condo owner money on this kind of stuff - defending their honor or whatever you want to call this kind of canned response from some suit in an office vs. I don't know. actually fixing problems or doing the job(s) their paid for?
A resident would never receive such a prompt or lengthy response to a legitimate concern. For example, when I was there, residents had to endure a lengthy lawsuit that prevented people from selling or refinancing their house for several months / years. The HOA company referred you to their lawyer who promptly ignored you. So, don't let their PR / legal team fool you as anyone who's had to live in one of their managed properties can tell you all the real horror stories regarding lack of adequate response from this company.
I no longer live here, but my advice is that the condo owners who need to stand up against these guys. Don't worry about them, as this wouldn't be the first time they have been fired by a community they mismanaged (look it up).
Gerry Harp
Jan 29, 2022
PAS has been a good steward of our community for as long as I can remember. They are organized, intelligent, and helpful with our major needs like, fixing the roof, pest control, ordinary maintenance and simple legality information when we need it. I will be the first to admit that PAS is weak on person-to-person customer service and this leads to conflict with some residents, though not with me.
Yet we should evaluate them based on the curation of our community history and simply getting things done for an economical price. This explains why we have continuously chosen PAS to serve our community for more than 20 years.
Yet we should evaluate them based on the curation of our community history and simply getting things done for an economical price. This explains why we have continuously chosen PAS to serve our community for more than 20 years.
Gau Gau
Jul 21, 2021
Zero star if possible. Kim is rude and not helpful at all. Even with polite questions, her answers are super short and condescending. I don't think they're trained with customer service and simply consider all homeowners little children that need to be told what to do or cannot do. Very disappointed and upset when we have to pay the HOA fee for this low level of service. I will complaint with our HOA board to change to any other management company that understands customer service.
Meagan Hicks
Jul 20, 2021
Anay Aa Jewelers Ashwin
May 01, 2021
Unprofessional association. Would NOT recommend. Customer service is terrible. "Theresa Flores" & "Palo" are extremely rude and have absolutely no concept of customer service. They take months to respond to issues and do nothing to resolve them. They were responsible for damage to my car and did everything they could to avoid paying for it. They even asked me to join a meeting to discuss it, but when I joined they removed me from the meeting. Don't use this HOA management.
Neil Kovummal
Dec 11, 2020
Very unprofessional company with zero concept of customer service. Many of the residents in our neighborhood have had poor experiences with PAS and their representatives. Please be aware of their horrible reputation. It's hard for me to understand why they don't seek to improve their brand image and customer service. Not the type of people that should be running a company like this in today's day and age. Go with someone else.
Raymond Maquinalez
Oct 27, 2020
Charging me $5,000 for balcony repairs when I don't even own a unit with a balcony, during the COVID 19 lockdown. When I called and said I can't afford it they said take out a loan. When I said I had to file for bankruptcy due to a medical emergency last November so I can't take out a loan, they said you need to talk to so and so but they're not here so leave her a message. The worst company I've dealt with
