Chestnut Hill Realty

I can't get over the relentless commitment to customer service from Kaitlyn and her team. Each time I've required assistance, my concern has been confronted with a resident-centric, fair and equitable approach to apartment living. Thank you and I look forward to long standing relationship between CHR and me.

I've lived at a CHR property for several years now and I would encourage anyone to think long and hard before living at a property. Setting your money on fire might be a better life decision than renting at CHR. If you like making maintenance requests or living in a construction site, it may be the place for you! In about the last 6 months I've had the following issues: mold in my son's room requiring wall replacement, numerous mice complaints (at least 3 in 6 months) in which CHR did not appropriately remedy the issue and my boyfriend ultimately located where the mice were entering, water leak from unit above with water pouring into my bathroom, water damage in another wall, numerous rats in parking lot bc dumpsters overfill/ or residents don't put trash in them and no one picks up trash, fire alarms go off constantly for no apparent reason, 2 separate roof leaks with water flooding main hallways, never any hot water when needed- this doesn't even include everything. CHR's response is to pretty much indicate these are somehow unforeseen maintenance issues (or I don't know.it could be that they don't appropriately maintain buildings that are 60 plus years old) and to even have the audacity to raise rent. The customer service is god awful at best. Yes, they send someone to make repairs, but then another issue arises nearly immediately for something else.

Another reason to hate chestnut hill realty: they give outside contractors the key to your apartment without notifying you and find a man in your kitchen at 10am with no warning is very startling, invasive and not safe. I am beyond relieved to be moving out of their buildings. HORRIBLE MANAGEMENT!

I've now been here for 2 years. I always enjoyed my stay here. This last year as been a complete hell. Lots of sketchy new residents and ups and FedEx packages always being stolen. I recently reached out to the office of a very expensive package being stolen and they didn't seem to care at all. She asked if it was in the hall way. Like seriously?!

You didn't think I thought to look in the hall way. After chatting with other people in the building this has been happening for a few months (mail theft) I'd say run away from the 1223 location asap. They won't put better locks on the doors that are always propped open and refuse to invest in a camera. I'm reaching out once more before I take this to a higher power. Review may change based on if the office will even reach out to me.

I have not rented with CHR, but I viewed several of their apartments as a prospective tenant looking for an apartment in Brookline. I viewed the apartments with an agent from their Brookline Beacon Street office. She was very friendly, helpful and honest throughout the tour. I know that CHR has requirements for applying that might appear expensive, but I have found that it is very typical for most landlords and management companies in Boston to charge first, last and security. CHR often pays the broker fee and I was told even offers free month's rent on certain apartments at different times of the year. While most of the apartments are outdated, I thought they provided ample space and were placed in excellent locations.

After telling me 3 different apartments, each going up in price, before finally telling the about one that DID meet my criteria. Due to unforeseen circumstances, I had to cancel my lease ONE day after signing, and FOUR WEEKS before I was due to move in. They insist end I pay a months rent, and did not care about the difficult personal, financial & health circumstances I was facing. Really poor customer service & really poor quality, dated apartments.

I'm super happy with my apartment! It's such a pleasant experience living at their Wendell place in Cambridge. The management company is responsive/customer service centered (the complete opposite of Boston slumlords) and I love the tulips they plant in the spring.

These people make money out of you, by doing nothing to keep up their apartments and really expensive. I was new to Brookline so I did not know what I was gettiong into. I got an apartment at 70 saint paul street, first they coned me by saying that is in one particular school zone and conveniently forgot to mention that it is a buffer zone, so my 9 year old went to one school and attended after school in another school by walking everyday back and forth.

More about the apt, it is a very good place for an entomologist who wants to live among insects and rodents. I saw some kind of insects that I have never seen before. Their management guy was prompt is responding, but he could not realy get rid of these creatures. To top it all my daughters room was like a furnace due to the boiler room just below the room, which also they never mention to you.

She slept in my room the entire time we lived there. The icing on the cake is that their snow truck hit my car and made a dent, I called the office they would not do anything about it. Being a single mom and in a new place my hands were full and so I did not pursue it. I am happy now, moved to a much NICER and CHEAPER place and out of nightmare, so beaware!

While looking for a new apartment, my husband made a phone inquiry for a rental at Hancock Village, managed by Chestnut Hill Realty. During the conversation, the agent asked him if we have pets. When he replied "Yes", he was asked if there was someone else who could watch them. As though a lease is a weekend getaway. As in, "can you find someone to watch your pets for the next couple of years? That's no big deal, right?" When he asked the agent if she had pets, instead of giving a normal human response, she replied, "yes, but I am required to ask".

I think the blatant disregard for the relationship between people and their pets is callous and that Chestnut Hill Realty is disgusting. It is one thing to have a pet-free facility, it is another to encourage people to rid themselves of their beloved companions. Chestnut Hill Realty - you disgust me.