Mountain-N-Plains Inc Real Estate Services

Great employees! The people in the office were always nice and ready to answer questions! They are willing to help you find the right home for you! They have been really helpful and understanding. The guy that does the showings was always on time and very nice! Mandi was the best, she always did everything to help us out with the lease and to pick the right home that we needed! We highly recommend them!

You'll move into an uncleaned place and then get charged $400 cleaning fee at move-out. As well as them keeping your whole security deposit. What's worse is they won't communicate with you whatsoever the only way is through email. They wanted $3000 dollars when we moved out and took $1700 off the bill for paint when we complained how absurd they were charging that much to begin with. We are still dealing with a dispute from last year and communication sucks all they take is email won't even talk over the phone. Don't rent from this scam of a business!

Working with Moutian n Plains is so easy. Very knowledgeable and easy to get in touch with when needed. Nice to work with someone who cares and pays attention to detail.

I really appreciate mountain n plains for helping me when I needed it. They are always responsive and are eager to answer questions, no matter how many you may have. I've worked with other property managers in the past, but mountain n plains is by far the best.

Critical: Professionalism, Quality, Value Doesn't matter how disgusting the place is when you move in. Will still charge you for all of your security deposit when you move out. Terrible costumer service and lack of respect for all tenants. Do yourself a favor and look elsewhere.

Very inefficient communication with their tenants, consistently failing to send or respond to emails/calls/texts when necessary. Will send over maintenance without any confirmation or warning. Front desk employees will blow you off, trying to get rid of your call as soon as possible. Employees and managers (Carol) have even point-blank lied to us, claiming they had attempted to contact us, when we had literally been waiting for communication and received nothing.

We've also had unannounced construction occur in our parking spots, and had our trash cans go missing weeks at a time without any prior notice, etc. MNP generally has a very adversarial relationship with their tenants, assuming the worst and maintaining a distant position of superiority afterwards.

Critical: Professionalism Left the place spotless and still got charged a hefty cleaning fee. Overall disappointed. There's more but I don't want to get into it.

You do get what you pay for in terms of how updated the place is but I loved the location and I lived in a nice quiet area next to city park. If you have pets you will love their properties with back yards- our yard was probably bigger then the actual apartment! Lexi and company were always polite and nice to me and I was at times probably very annoying with all my questions.

I was also pleasantly surprised with the return on my deposit. If you need an affordable place to live and need a place where you can let your dog roam free in a back yard I recommend looking at some of their places!

I have nothing but positive things to say with my experience so far with Mountain-n-Plains, Inc.! The rental market is almost as hot as the home buying market here in Fort Collins, and the Leasing Manager Mandi, has made everything a breeze! Mandi has been extremely helpful and responsive via email with regards to the application process, collecting deposit and all the way to signing our new lease! Thank you for being awesome!

Mountain-n-Plains is amazing. They are very responsive, easy to work with, and truly care about their clients. I highly recommend this company for anything real estate. 5 stars! Do yourself a favor and do business with the best.

I needed to break my lease and Lexi got my place rented promptly, which I REALLY appreciate. Other places wouldn't have cared. Maintenance and communication was fine, maybe a little on the slower end but they did respond professionally to my calls. Also my security deposit was returned on time, and the charges weren't as bad as some I've had in the past. Overall they worked in favor of my money which is important to me.

Absolutely awful. Deposit was held for 60 days for no good reason. I called twice to let them know I wanted my daughter's deposit sooner so that she could pay rent on her next apartment. They were rude, non responsive, and finally sent deposit at the last minute - the 59th day. When I asked one of the female staffers why they were holding, and urged that people are really struggling during the pandemic, especially college students, she completely agreed that expediting would be the right thing to do (but I could tell from her voice that they would not be expediting it).

She then said to leave a message with the owner. No response. This is heartless. I am a landlord myself, and I am expediting deposits as soon as I possibly can just to help people out, because I am a good human being. They will stand on statues in that they are ALLOWED to hold deposits for up to 60 days, but standard in the industry is 30 days, and sooner if there's no reason to hold.

They also refused to do a walkthough, so we had no opportunity to correct any nitpicky items in what was otherwise a SPOTLESS apartment. They literally deducted money for leaving cleaning supplies for the next tenant - which we considered a nice thing to do. Just absolutely RIDICULOUS deductions. Again, as a landlord, I know what a clean apartment looks like. SHAME ON YOU Mountain n Plains. Be better human beings in the future! People are struggling so much and there should be strong good faith efforts to help people through this time in any way possible.

I just applied for a property. First time working with mountain n plains. I have owned a company for many years and know how difficult it can be. I will continue to update this review. I have read reviews and noticed the response and feedback. Everything I have experienced so far has been great. John showed us the property and he was astounding. The initial application was super simple and convenient.

I am waiting for everything to be processed but, I have enjoyed every aspect so far! Got denied after applying I was told I could supliment credit with a cosigner, but later was told that the credit is the only thing that cannot be suplimented with a cosigner.

I just moved out of my unit a couple of months ago, and my experience with them was everything I could have hoped for from the very start. This was my first experience as a renter. The gentleman that did the showing was really professional and my dealings with staff have always been what one would expect from a reputable business. Any questions or concerns were addressed promptly, the staff was always respectful and pleasant, and maintenance was always handled within a day or two.

When the owner of the condo was moving back in, they let me know with several months' notice that my lease wouldn't be renewed, so I had plenty of time to look for a new place. Additionally, even though it took a bit of time to get my deposit back, I received more than I expected based on horror stories I've heard throughout the years. I had considered that to be lost money so it was a pleasant surprise to receive a check in the mail.

My only complaint is that the apartment was not very clean when I moved in, but the fact that it wasn't handled was my own fault because, due to inexperience, I didn't get to reading the check-in packet until after the deadline to request the apartment be re-cleaned had passed. I am glad that my first experience out on my own was with this company, and should I ever need to rent again, I would not be sorry to deal with them in the future.