Ultimate Properties

We recently worked with Ultimate Properties in renting our new house. Krystal has been friendly and helpful throughout the process. We always receive quick replies to questions, and Krystal has been very flexible in working with our limited schedule. The rental property was in great condition and ready for move-in as promised. Thank you for creating a positive rental experience for my family.

The process for applying is very straightforward and once you have applied they are very quick to respond and define the process very well. They give you multiple resources to help understand what is expected of renters before you go in for your leasing appointment. Most of the time it is a chore to find a place and then once you find a place it is usually a long elaborate process. With Ultimate Properties they do not hesitate to get the process rolling. I would recommend using Ultimate Properties to find your new home.

I had the pleasure of working with many professionals at Ultimate Properties for over 17 years as they managed one of my properties. As an owner, the company members were efficient, kept lines of communication open and diligent in handling anything that arose with the property. I recently worked with Mike & Lacey on the sale of a property and I couldn't be happier.

They lead me through the process in an informative and friendly manner while always advocating for my best interest. If I ever have another property need in Arizona, I will certainly go to them first!

After weeks and multiple cases of getting homes rented before we had a chance, ultimate properties offered to have our application transferred to another home for rent. Within the day we were approved, and have signed the lease today. Krystal was awesome about keeping in touch through email and making sure all documents were submitted. It felt nice to actually be in contact with somebody as first time home renters with no experience in how the process works while many other places would take multiple days or not respond at all, with Krystal I knew I'd have a response quickly.

My husband and I worked with Krystal from Ultimate Properties to find a home to rent. She was absolutely amazing and made our experience perfect. She was very knowledgeable and patient with us. Ultimate Properties worked with us as quick as possible to find a home. As soon as we put in our application, they reached out to us and helped us speed the process up to ensure we were able to rent the property!

I highly recommend using Ultimate Properties. They have top notch customer service, they are always on top of everything and respond so quickly. Their staff is fantastic. Very professional and the best that I have dealt with for sure!

We left the house spotless - better than when we moved in - and they still charged us the entire deposit. It's interesting how the itemized charges perfectly matched our initial deposit.yeah right. TAKE PICTURES BEFORE YOU MOVE. That way you can sue them for your deposit back.

Ultimate helped us buy our first home and the experience was incredible! Mike was incredibly helpful and responsive as we were searching for our home and walked us through the process every step of the way. We are in continued contact with Ryan and Amanda as we plan to rent our home in the future and they are always happy to give us rental advice and perspectives on the current rental market. The entire office staff is wonderful and so inviting whenever I call or stop by!

My husband and I have been using ultimate properties to manage our rental home and they have made the process a breeze! They are professional, knowledgeable, and experienced which makes us feel so much more at ease when we don't reside in the same city. Would highly recommend!

Ultimate Properties has been the worst rental company I have had to work with. While my mother was dying from cancer during Covid-19 times, they insisted on coming to the house and doing inspections and denied all requests to come when my mother was out at appointments or not in the home as her immune system was compromised. Upon moving out, the house looked better than when we moved in and we did all the required professional cleanings.

I just received our refund and they claimed the house was dirty, air filters (which they charge for and we replaced when they arrived) were dirty, the carpets needed to be cleaned again and only refunded $29. I have attached photos from our carpet cleaner that they claimed had to be redone and the house had been professionally cleaned.

IN RESPONSE TO THE OWNER :THE EMERGENCY LINE DID NOT WORK, NO ONE ANSWERED THE PHONE TO TAKE THE CALL. LETS BE CLEAR.ALSO ABOUT YOU FIXING THINGS THAT ARE NON EMERGENCY. YOUR OFFICE STAFF ALLEGEDLY SCHEDULED SERVICE REQUESTS AND PROCEEDED TO GIVE ME 2 CONTRACTOR PHONE NUMBERS THAT DID NOT WORK. THESE PEOPLE DIDNT EVEN HAVE AN ACTIVE VOICEMAIL! I HAD TO THREATEN LEGAL ACTION IN ORDER TO GET THINGS DONE.CLEARLY YOUR COMPANY HAS A PROBLEM ACCEPTING RESPONSIBILITY.THIS IS THE FIRST RESPONSE FROM THE "owner" I HAVE EVER RECIEVED AND I HAVE REQUESTED TO BE CONTACTED BY YOU BEFORE.

I WILL CONTINUE TO POST MY GRIEVANCES ONLINE SINCE THIS IS THE Only WAY TO GET YOUR ATTENTION!Ihave been renting with them a little over a year now. After 1st dealing with an office staff that not only was rude and uncaring. I have had numerous issues with getting them to do repairs to this home. It took them nearly a month to trim a tree that was creating havoc for me and my neighbors.

They seem to have a person in they're office who has an issue with being professional because if we send them a request more than once they quickly respond that the message was " deleted " and then will not follow up in a timely manner to fix things. The most scary part is that they do not offer emergency contact. If something happens like a pipe breaks or a light fixture in the kitchen falls off the ceiling unexpectedly your left to your own devices.

I have had a lot of" this person handles this" and it's very frustrating dealing with the staff. I would appreciate getting contacting by the owner or upper level management. Reading some of the responses to negative reviews they tend to place blame everywhere else without accepting responsibility for their part as a provider in the service industry.

Ultimate Properties assisted my family with the sale of our home and the search for a rental home to transition to. Wendy and her associates involved with our property treated us with such thorough care that I would recommend this company to my own family and friends. They went above and beyond to handle every detail for us and alleviate the stress we might otherwise have experienced. Their expertise helped us to feel informed and safe from start to finish.

Our company has enjoyed working with Ultimate Properties as a vendor for 10 years. We get to see the dedication that their team has towards the renter, the owner and vendors. The system they have in place is by far one the best in property management. Also, the quality of what they do and offer is amazing. We would highly recommend them.

I have been in my rental since the end of May 2021 and very shortly after moving in and paying a 12 month lease up-front the vinyl tiles started falling off the accent wall in the great room. I have been fighting with them to get them properly repaired, replaced or removed and it has yet to happen. Last I have heard the replacements are out of stock with no estimated in-stock date.

I even told them I would remove them and repaint the wall because it is such an eye sore in my living room and they said if I did that it would violate my lease because it would not be in the condition it was received. Finally decided to contact a lawyer today after months of no success with Ultimate Properties and their lack of follow through. Be careful with this company.