Manor Association

Brian, Perhaps if you spent more time running your business instead of responding to yelp reviews unprofessionally and passive aggressively, you wouldnt have such a problem. As the owner of a company, you should listen to the customer's concerns rather than make excuses. Any respect I had left for you and the manor was immediately lost upon reading your responses on Yelp.

Take accountability for the horrible quality service you and your employees are "providing" rather than making an excuse for every bad review. With respect to the 1 star reviews you are receiving, I could not be in more agreement. With the experience i have had with the manor as a homeowner in a complex you manage, i can attest to the many failures on the part of the manor that are in line with the reviews i see.

There is an obvious underlying theme that you choose to ignore. Communication is terrible. I submitted a work order months ago that I received a response to this week! I have to follow up with property manager or i dont hear from them. If I ask for details about a work order, the team declines to answer or says they don't know the answer. Unprofessionalism- Our property manager has a serious attidtude and couldnt care any less, and on top of it, can't run a board meeting effectively.

She is constantly making excuses as to why she hasn't responded to an email in a month. She says she's waiting on someone else. Work orders are being canceled without letting anyone know. So the job that the hoa asked you to do us just being accepted and then completely ignored. At least tell the hoa you are canceling an outstanding work order so they know to resubmit. There's no way for owners to know if their order was canceled because many orders take months to a year to complete. I could go on and on, but if you would like a management company to do the bare minimum, don't choose the manor, because they're not even capable of that. :

Attempted to call in again and actually spoke to someone this time. They didn't call back nor resolve the situation. It's been over a month. I doubt it takes accounting this long to get back to someone. Watch.someone will respond and absolutely nothing will happen again!

I just received the best Customer Service ever from Lily Li! She quickly understood the issue, gave me clear instructions on how to resolve the problem, and was super responsive!

Luis at the Manor Association has been very helpful in sorting out my account. Whenever the online portal cannot support the management of the account, Luis provided timely response. I am very grateful to his tireless support.

Leslie Fonte was quick to respond to my questions about use of the club house at Arbor Real. She was friendly and very helpful. I am glad you are on board. Thanks for your professionalism and demeanor.

In February, 0.5% of our monthly HOA revenues became unaccounted for. Manor has thus far failed to provide any explanation or rectification.

Luis Chim was excellent in resolving my account's issues professionally. We do appreciate his help when we email him concerning our account's autopayment, and he responded promptly and fixed the issues successfully.

This is a shout out to manor association and GWC HOA. First of all to manor, thank you for taking my safety seriously when a break in was reported. It took ONLY 82 hours to notify the community. It's ironic that missing packages rate a flyer but a half naked man at my bedroom door doesn't. Emails sent to manor and board by 7:02 AM Monday. This only goes to prove you can write an email but you can't make them read it!

Kristin Amarillas has displayed extreme unprofessionalism in the Hastings Shore Lane community. People in the community are unhappy with her and please be warned that she has an unfriendly attitude. She doesn't do her job and does not take good care of the property. Please change our property manager.

Catherine Estrella is a rockstar and truly helped me out getting the HOA documents and demand the same day I requested them. I didn't even have to beg. I truly appreciate Catherine's kindness. She got me out of getting in trouble with my agent (who was ranting from 1:00 to 4:59 pm) I really appreciate her going above and beyond the call of duty! Thank you so much!

Last summer I reached out to the Manor association 3 separate times without getting a response. When I finally was able to speak to someone, Peggy told me that I should speak to the new manager. I left the new manager Paul two messages, never to get a return call. Mind you now a month has gone by and every day I have to smell dog pee when I leave my place or even open my kitchen window.

So I reached out again and spoke with Tiffany, who was very friendly and understanding. She agreed that tenants allowing their dogs to urinate on the cement walkways and in front of neighbors windows and doors was not okay and a health hazard. She was going to put in a maintenance ticket to have someone come out and clean it up. I then spoke to Reneta about the issue and she said that it needs to go to the board to be approved before anyone would come out and clean it up.

Next thing I know, I received a monthly newsletter stating it was the "home owners responsibility to clean up common walkways, stairs and railings" as it was not the HOA responsibility! I pay almost $700 a month for what! They never take care of any landscaping anymore. All we hear is how much money it cost for crap and we never see any improvements!

I have owned this condo since it was brand new and this HOA is getting worse by the year! So I had to buy ammonia and a scrub brush and spend a weekend scrubbing it! I DO NOT EVEN OWN A DOG AND I HAD TO CLEAN IT SO I COULD OPEN MY KITCHEN WINDOW WITHOUT THROWING UP!

Company has a history of hiring workers who are incompetent. Ex. Not following obvious safety precautions while working on roof, drain, issues. Working with companies who don't give adequate notice to residents regarding when inspections, etc. will be performed. (10 years living in a Manor Assoc. run complex). Not impressed

I'm happy that I worked with Tiphanie Bradford to provide information for my contractor and schedule a maintenance windows in the quickest possible time. She is so responsive and professional and assisted me through a process that I had never done before.

Our beautiful landscaping. I guess CC&R'S don't mean anything as well as management contract.

Luis Chim was very professional and responsive in answering my questions regarding making my first HOA dues payment during the transition to The Manor Association. After years of disappointing experiences with the previous management company, I look forward to a good working relationship with The Manor Association!

Tiphanie helped me with getting the paint color for my parent's condo door frame. I found her to be very helpful and responsive and professional.

This was the best experience I ever had with reaching out to any management company. I sent an email about helping with billing and their rep, Luis Chim, replied right away with a follow-up and took care of what I needed. Thank you, Luis Chim!

Kristin was extremely warm and attentive. By far the best experience I have had with a property manager. She addressed all of my concerns quickly and efficiently. Easiest 5 star review I've ever given!

This review is for Nohemi Leon. She is our property manager. I have multiple properties that are managed by HOAs. Manor beats other HOAs by a mile. I can vouch for the professionalism, patience and efficiency with which Manor association functions and would like to specifically recognize the efforts of Nohemi Leon towards making sure that all open issues are adequately addressed after much research and due diligence.

She is patient and takes the time to listen to all the parties to really understand the underlying issue at hand and come up with an effective solution. Keep up the great work Nohemi.

Brian, That's what you told me the last time we had an issue. BUT even though I tried at least a dozen times to meet with you.you were never available. And twice you were a no-show! Can we please meet on sight so I can show you what my concerns are all about?

Property manager Micah Burns is very responsive and professional! We had concerns about in unit maintanance during pandemic. He communicated and worked with both crew and tenant to ensure proper protocols so that everyone can feel safe and secure. Really appreciate it!

This is the second time I had the opportunity to deal with Tiphanie Bradford and once again I was pleasantly surprised and impressed with her pleasant attitude and efficiency. I am in the middle it was stressful refinance and needed some HOA paperwork. It was in my inbox within 20 minutes. Thanks Tiphanie. You're great! David

Tried to reach them several times for new business but I never headed back from them?

Manor's accounting team is top notch. They're very responsive, professional, and knowledgable! Elaine consistently demonstrates these qualities and has been able to easily answer questions from her direct knowledge. Elaine and other's on the Manor team leave us feeling secure and in good hands! Thanks for all you do! - The Ashton

Micah Burns has provided excellent customer service to our building association. He is very responsive and helpful to my request to update tenant information, moving in or out request! He treats me with respect, professionalism, and detailed oriented. I would highly recommend Manor Association.

The Manor Association is a great management company with amazing staff. Sam Sandy and Peggy Chavez have provided excellent customer service to our association and I would highly recommend them! Their customer service team, accounting team, and management team are always accessible and responsive. Keep up the great work guys!

I spoke with Joe Senft about my key fob not working for the pool area on a 85 degree day. After voicing my frustration because it could "take an hour or 48 hours to fix after they were contacted". He told me to "shut my mouth" because I was upset when he told me they knew there was a problem but did not notify us. Then I was told two different stories that they didn't how many fobs were not working, to only a handful aren't and "that it was to bad and deal with it". He was not only unprofessional but has no drive to do his job.

Just moved into a Foster City condo and received great service from Joe Senft (email responses), Leslie Fonte (pool fob key) and Luis Chim (online portal login).

Lost my pool key fob and Leslie Fonte was able to help with various questions including with the process to regain my lost key fob. My questions were answered clearly and rather quickly. I have had encounters with other association companies where questions and help requests go unanswered for a long time where I had to call back multiple times just to get a runaround. I do appreciate that this has not been the case with Leslie Fonte at ManorInc.

UPDATED previous 1 star review: Ever since they changed the property manager to Luis, the communication and service has been outstanding. Phone calls and emails are always returned. Pending issues are always follow-up and addressed. The quality of your property management experience will always come down to the individual manager. Luckily we have a good one. Thanks!

Excellent service and prompt response! I was looking to book the clubhouse for my son's birthday and they immediately responded with dates and agreement. Very responsive team there.

The Manor Association is just like every other HoA horror story you've heard of. Recently my neighbor eported a leak in the in main water meter and the city of Redwood City sent out an agent from the water department to check up on it. They realized that it was leaking and had told us, cause we live closest to the water meter, to have the HoA send someone out to get it checked out and repaired.

The plumber that stopped by said that the water meter pipe line was punctured by the roots of a tree, planted by the HOA, and is causing the leak and repaired it. Now this Manor Association is trying to put the blame on us and having us pay for the repairs and all the problems. Just always blaming the homeowners and never taking responsiblity. Typical.

I've had positive experiences with the Manor association. They provide great service especially Peggy who was patient, attentive, and completed the work order in a timely manner!

I'm a single Asian woman, and security is my top priority. This is why I chose to live in a condo. I'm currently living at a condo which is managed by the Manor Association. I'm not happy with their services, especially their unreliable communication. For example, I received a notification that they will charge fees when the disposed cardboards were not properly broken down.

I attended the last board of directors meeting and charging fees for this wasn't discussed during the meeting. However, this notification was sent out under the name of "board of directors", like a verdict. Who are they? Especially, I received this notice soon after I disposed cardboards. It could be a coincidence, but I cannot deter the suspicion this was personal. It's awful. Recently, my unit had a water damage, and the below is an email I received from the general manager notifying the dry out for my unit had been done.

I seriously hope they are more professional than this. --" OK no problem I just talk to the supervisor with restoration management and your urine it is dry that's why they pulled everything out and the unit on the 3rd floor below you is dry so 2 units were dried to day 3 more units to be dried immoral so that's good news so well do a walkthrough with the restoration manager on Monday and then will decide what needs to be done to start giving you back and service so good news they can certify had now come up and wipe though come by and wipe everything down that you're all dried out that's good news"--

Update: Probably a week after writing the Yelp review on the Manor Association, someone finally responded to our email, asked us for the receipt for the tow, and within a month was reimbursed. We really appreciate what the association did and hopefully they have come up with better policies to prevent unnecessary expenses for both residents and the association.

I hope and pray this is the last negative encounter we will have with them. Under the circumstance, we're glad that the company made it right. Initial review: Up until recently, we felt that the Manor Association was responsive and helpful. Well about three weeks ago, one of our cars got towed for parking on a guest space overnight. First off, it was the first time I had forgotten to move the cr back into our assigned space.

After working a 16-hour shift at the hospital, caring for Covid-19 patients, all I wanted to do was take a nice hot shower and sleep. It was not until the next day when I headed to work for another shift did I realize my car was missing. After thinking it was stolen, we were informed it was towed. Weird thing was there were other cars parked in 'Guests' spaces and why weren't their cars towed?

I parked my car once and it gets towed when there are a number of cars parked overnight in the Guests spaces every night for as long as we've lived here. Not a warning (which they've done before - a paper is placed on the windshield as a first offense). We don't understand. Both of our cars have the required stickers, we are law-abiding people who even requests for 'Guest Parking Permits' when we have guests staying overnight. Yet, there are a number of neighbors who disobey such a rule.

People pay good money for the Manor Association to manage the community yet after sending ten emails and leaving about five voice messages, no one has called us back. We want to know how the contracted security people decide which car(s) gets towed!?! We feel that someone should at least call or email us back! We should get reimbursed for the towing fee! Unacceptable!

I am SO happy to have The Manor Association as my HOA company! They are super responsive and amazing to work with, especially Peggy Chavez and Joel Martins. Thanks to everyone at The Manor for all your hard work.

Catherine Estrella was very helpful and professional and assisted me in obtaining HOA paperwork for a sales transaction for an HOA. It's details and customer service like such provided by her that make all the difference in the quality of a vendor's experience.

Deserves a ZERO star if Yelp allows. When I called and emailed(no reply of course) Joe Senft to get financial statements so I could understand why HOA fee kept going up like crazy. the first thing he said was "why do you need that"? A "good" gesture of violating residents' rights Joe. Not to mention the association basically does nothing at all.

The service is absolutely terrible. No one seems to ever be working. Each time I try to contact them, they have an out of office email response. When they do respond, they tell me the community manager is out and would need to get back to me later. It usually take days and sometimes they don't respond at all. We had a plumbing issue that happened months ago and there is still a hole in the ceiling because no one at this association has the curtesy to follow up despite NUMEROUS requests. I can't believe they put a picture of all the employees on the website. I am embarrassed for them. A true display of incompetency.