Business Details
39 Years
experience
Emergency
services
Your Trusted Property Management Partner in Bourne, MA
Since 1987, Mercantile Property Management has built a strong reputation for exceptional service across Cape Cod, Southeastern Massachusetts, and Eastern Rhode Island. Our nationally certified portfolio managers and professional team collaborate with associations to ensure communities remain financially sound and well-managed. We leverage advanced technology for comprehensive financial reporting, maintenance tracking, and communication, specializing in condominium, homeowner association, 55+ community, apartment, commercial real estate, and office building management. Our 24/7 emergency maintenance response ensures rapid assistance for critical issues, supported by trusted contractors.With over 100 combined years of experience, our team prioritizes proactive financial planning and long-term client relationships. Accredited by the Community Association Institute (CAI) and members of IREM, we maintain rigorous industry standards through continuous education and national certifications like CMCA, PCAM, and CPM. Our corporate office in Bourne, MA, and satellite location in Hingham, MA, serve clients with tailored management solutions that preserve property value and enhance community living.
Services
Condominium Management
Homeowner Association Management
55+ Community Management
Apartment Management
Commercial Real Estate Management
Office Building Management
Details
- Year established: 1987
Highlights and features
- We offer 24/7 emergency maintenance response backed by trusted contractors.
- Our team holds national certifications including CMCA, PCAM, and CPM.
- We specialize in tailored management plans for condominiums and HOAs.
- Our managers have over 100 combined years of real estate management experience.
- We utilize state-of-the-art software for financial reporting and communication.
Associations and certifications
- Community Association Institute (CAI)
- Institute of Real Estate Management (IREM)
Services
Condominium Management
We provide comprehensive condominium management services, including financial oversight, maintenance coordination, and emergency response. Our team ensures compliance with regulations while maintaining property value through proactive planning. Clients benefit from tailored communication tools and technology-driven reporting systems.
Homeowner Association Management
Our HOA management services focus on financial stability, rule enforcement, and vendor coordination. We facilitate board meetings, maintain records, and implement preventative maintenance programs. Clients receive secure online portals for document access and community communication.
Commercial Real Estate Management
We manage commercial properties with emphasis on tenant relations, lease administration, and facility maintenance. Our services include budget preparation, vendor bidding, and capital improvement oversight. Clients benefit from bulk purchasing and 24/7 emergency support.
55+ Community Management
Specialized management for age-restricted communities, balancing regulatory compliance with resident needs. We handle maintenance requests, social event coordination, and financial reporting tailored to senior living standards.
Emergency Maintenance Response
Our round-the-clock emergency service addresses critical issues like plumbing failures or electrical outages. A dedicated team coordinates immediate repairs with pre-vetted contractors, minimizing property damage and ensuring resident safety.
People
Ryan J. McGowan
President/Principal
Ryan leads Mercantile Property Management with a focus on personalized service. He holds a BS in Resource Economics from UMass Amherst and instills financial planning expertise across client communities.
Kerry A. Augustine
Vice President
With 25+ years in property management, Kerry oversees accounting and operations. She holds CMCA, PCAM, and AMS certifications and contributes to CAI's Emerging Leaders Network.
Lisa Marie Arruda
Treasurer
Lisa manages $25M+ in budgets across 60+ communities. A UMass Dartmouth graduate with an MSA in Accounting, she ensures fiscal accuracy and prepares annual financial reports.
Craig J. McGowan
Staff Training Consultant
Founder Craig provides training and project oversight with 40+ years of experience. Certified as a CPM and Massachusetts Real Estate Broker, he specializes in capital improvement projects.
Questions
What types of properties do you manage?
We manage condominiums, homeowner associations, 55+ communities, apartments, commercial real estate, and office buildings.
Do you offer 24/7 emergency maintenance?
Yes, we provide 24/7 emergency response for critical issues like plumbing or electrical failures.
Are you accredited by industry organizations?
We hold the AAMC designation from CAI and are members of IREM with certified managers on staff.
How do you handle financial reporting?
We use advanced software for monthly and annual reports, including budget variances and segregated bank accounts.
What areas do you serve?
Our services cover Cape Cod, Southeastern Massachusetts, and Eastern Rhode Island.
Reviews (5)
David George
Oct 24, 2021
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Kyle. We had a lot of correspondence with Kyle. He was extremely professional and helpful with all the documents that we needed. Definitely a asset to your company thanks again kyle.
Gail Mahoney
Sep 03, 2021
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Kudos to Lisa Arruda and her team for their excellent coordination and support of the recent elections at Cranberry Knoll. Outstanding job!
Amy Timberlake
Jul 29, 2021
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I had to work with Kyle and his team from Mercantile for assistance with obtaining some documents to meet a deadline and he was very responsive, professional, helpful and extremely fast at getting back to me. He even got me what I needed ahead of time which allowed me to meet my deadline ahead of schedule. I highly recommend this office and appreciate all of his help!
Pamela Thompson
Jul 05, 2021
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During a recent real estate transaction I had the pleasure of dealing with Mercantile management, in particular Nikki and Kyle. They were so delightful and responsive to the different issues at hand & in a timely manner, thank you from the bottom of my heart! I would highly recommend if you're looking for a management company. Highly professional!
Denise H.
Jan 16, 2020
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Completely disgusted with mercantile property. I have called about several emergency maintenance requests, ie broken gutters, water leaking through bricks of apartment building wall. They say they can't hear you on phone and hang up, when you call right back, secretary can hear you perfectly fine and admits she can hear you, then manager answers says "hello I can't hear you" without giving chance for response and hangs up again. They give horrible service and have not followed through with having a single thing repaired at my building even though it has been several months since maintenance request was entered.