Turn-Key Property Management

If you enjoy the pay your rent and shut up model, Turn-Key is for you. Repair requests I made for three water leaks and damage from gas leak were left unfinished and in two other cases, repairs were promised but then cancelled without notice. Turn-Key staff have poor communication and documentation skills which lead to staff accusing me of unauthorized self-repairs.

I've observed the owner Nicole as being argumentative, dismissive, and arrogant with her staff and customers. Ironically she signs her emails "With Gratitude, Nicole" but is unwilling to demonstrate satisfactory customer service. If you're a renter or homeowner looking for services, consider other options for legitimate property management. This company is a classic example of a business model driven by hubris; as long as they can keep up appearances and attempt to mitigate negative reviews, no one cares.

I would highly recommend Turn-Key Property Management. Over the years I have referred both friends and family. All have been extremely happy with the level of service they have received.

Worst experience with a property management company. I called them two days ago about applying to a property and explained my specific situation. The lady on the phone was respectful and explained that I had potential to rent the property if I met certain qualifications. I worked through submitting their application and when their website didn't work, the different lady I spoke to on the phone (I assume this is the owner) was rude, said that I would not even be accepted if I applied, and did not even address that the website does not work. These people are unorganized and unprofessional and I'm glad I avoided renting from them.

I have rented from Turn-Key for almost 4 years. Nicole is so sweet, kind and understanding. When I have a repair that needs to be done it is done ASAP. It is nice that myself and my daughter can rent from such a wonderful property management company. Dealing with Nicole has been wonderful. Amanda G.

We absolutely love both Nicole and Melani as well as the other office staff! They have been amazing and are extremely kind and professional. We sold our home and being barely adults when we bought we didn't have much experience in the rental world. These ladies have made the transition into renting so easy and have found us a great home while we wait to re-invest. If you're looking for a professional, kind, and energetic crew these ladies are amazing. You won't be disappointed.

Overall the company was ok. However they did a pretty spotty job of cleaning the place when we moved in and then charged us for extra cleaning when we moved out. Called probably every month, to no avail, during summer to tell them to get their landscaping in check. They tried to raise the price after a year until we reminded them that they had done ZERO to improve the property. The place was nice and affordable, for the area, but they could definitely work on some things. You're welcome for the free automatic garage door we left you!

Being a local gal (born and raised on the central coast), it was important to me to find a local property management company to rent from. My background in customer service has also taught me the importance in customer face to face interaction--no matter the business. And working with Turn-Key Property Management has been nothing but a great experience in both those areas.

Not only are they locally family owned and operated (which makes a difference as they care about our community), the ladies in the office are incredible! They are kind, knowledgably, and truly care for your well being as a tenant. I can not say enough about this management company! If you are in need of a rental home, Turn-Key Property Management is the best option on the central coast.

Turn-Key Property Management has been managing our property for the past 4 years. We have the pleasure of working with Nicole Mortenson Chatham as our personal Property Manager. She seriously goes above and beyond in answering all our questions, getting back to us in a timely manner, and is just an easy, pleasant person to work with overall. She truly made this stressful property journey so much easier and we trusted her skill set to navigate the process with us. We recommend Nicole and Turn-Key Property Management without hesitation! They are the best company in Paso Robles.

Working with Melanie and the staff at Turn-Key Property Management has been GREAT! They are always so responsive with communicating with us and having maintenance done in a timely manner. Recently out water heater went out and they had plumbers out within a few hours to install a new one! I highly recommend Turn-Key to anyone looking for personal and knowledgeable experience.

My husband and I recently move to the area and was hesitant renting from a property management company, we usually rent from private owners. Nicole made the whole experience smooth and enjoyable. She was very kind, patient, professional and knowledge when it came to all our questions and concerns. If you are looking for personal and pleasant experience, the staff at Turn-Key will not disappoint!