Ernst & Haas Management

Management ignored and declined to fix a broken window screen, took months to fix faulty wiring for lights in my bedroom, has shelfs / drawers that are genuinely falling apart in the kitchen, has a heater that's been broken since moving in, etc. yet told me I had to remove my plants from my balcony. Really? Plants are an issue on a balcony? Huh? I've had better management that doesn't actively try to cause their tenants unnecessary drama over PLANTS yet ignore actual issues that actively affect their tenants. The bar is on the floor, yet they still failed. I'm very disappointed. Avoid if possible.

Zero stars if I could. This is a crooked property management company and I am urging everyone to move forward with extreme caution. This review is long over due only because we wanted to wait and see if their behavior and lack of service was just a one time thing or if this is the way they do business. Well, it's been a year and I can attest to their complete lack of professionalism, service, and care towards tenants.

I felt discriminated against as a single person with no dependents based on my financial situation. TLDR: they tried to charge MORE MONEY in rent during the peak of the pandemic and BREACH the contract. Management company went against the legal terms of the contract and tried to charge MORE MONEY than what was stated in the already signed agreement during the height of the pandemic (July 2020) for adding 1 more person to the lease for a 4 bedroom house at 929 E Marshall with only 2 current adults (no children) living there.

Not only did they trick me into applying and paying the rental application fee, they then changed the terms of the contract asking for more money, which we refused to comply with, which forced me to have to look for a new place to live after I had already vacated my old apartment. Because we followed the contract guidelines by applying, they now had the financial information to take advantage of us during one of the most stressful times on earth.

I didn't know if I was going to have a job and wanted to move in with a friend so that we could save on expenses. It turns out that I actually had to spend $$$thousands more to secure a new apartment. This is just ONE example of the horrible experiences with multiple employees at Ernest and Haas. We spoke to everyone from the bottom to the top over several weeks.

Their complete lack of communication skills and professionalism is appalling. This is a CROOKED and SHADY property management company that gives a bad reputation to other good property management companies. We've also spoken to previous tenants in the neighborhood who also shared their similar experiences with the shady dealings of this company. Unfortunately for us, we didn't have the mental capacity to pursue this legally. Too many 1 star reviews here to make this a company to support.

They advertise properties at one price but once you pay application fees, they tell you a different price. And then they don't pick up the phone!

I just loved the way they went about getting us into our new place. They were courteous, and fast. This was before the pandemic so I'm not sure of how it works now however I absolutely loved their process

I rented a house for 4 years with this company but I don't recommend it, they bother me a lot for sheer nonsense and when they have to return your deposit they look for any excuse not to return it. I don't understand why they charge you for cleaning when you enter and they want you to leave the house very clean when you leave if the new tenants are charged the same. and they give you the house and after 4 years of living there they want the house the same. like it didn't have wear and tear from carpet paint or the ordinary blinds they put up.

I am updating and reaffirming that Ernst & Haase are absolute SLUM LORDS! I complained that the repair to my apartment hasn't been fixed and they came by to site me for having a sports flag in my window, but not to fix the problem with my sink. The staff is the absolute worst! Rude and do not care about your concerns or needs. I've been waiting on a repair for 3 months and instead recieced a letter that my rent is increasing. Look elsewhere for a management company if you can. All the 1 star reviews can't be wrong.

I was renting an apartment and was happily living there for two years until we were notified about a new management company that would be taking over(this company)I didn't think much of it until they started accusing my mom of throwing trash in front of the apartment complex literally like the first two weeks of them "managing" our apartment complex.

They literally never asked if it was her they just threatened to fine her if she did it again even when she explained it wasn't her. My mom is so against littering so that definitely bugged me. They would email us saying that people would come over to inspect our apartment a certain date and this happened far more than usual and if we weren't home they would charge a fee or use their own key to go inside the apartment. we are experiencing a pandemic and everybody in my household works during the day it wouldn't be a hassle if it was every once in a while but this happened way too often.

They also continuously kept increasing rent. My heart would drop every time I saw a white sheet in front of my door. I never expressed my concerns and frustrations with them yet their emails sounded so passive aggressive always stating that it is their legal right to do whatever they want to do and if we didn't comply they would charge a fee(not a cheap one too) I have never experienced anything like this. Gave my 30 days notice a few days ago and they keep sending emails about having to come inside for potential tenants viewing.

Quick to charge for our last 30 days there but not quick to let us enjoy our last 30 days in peace. Like I said I have never experienced ANYTHING like this. Every tenant in the complex has been slowly moving. I hope one day this company gets a big lawsuit that they can't financially recover from.

Takes forever to get approved for an apartment. I was told several times it would take 3 days, now I'm being told a week. Basically just waiting for an agent to get to me.it would be much helpful if I could talk to that agent so they can tell me their knowledge. Has anyone else applied? We want to quickly put down a deposit. But first we need service and we are not getting that at all.

Critical: Professionalism, Quality, Responsiveness, Value Terrible service. Never wants to fix any issues with the house. The contractor will come out 5 times for the same issue before management approves the repair. Which means you have a week without water or gas. I would never recommend this company.

This company's quality of service and protection has significantly declined in recent years with changes in their supervisory administration. After having a dispute with a fellow tenant in the property on Kennebec, I received a 3day notice to quit, worded in a way that made it sound like an eviction. Told them I couldn't move that fast, so they coerced me into submitting a 30 day notice to vacate voluntarily, so as to avoid eviction and an unlawful detainer filed against me.

The apartment I moved into is above and next door to the owner's 3 story home on the property. No One Ever told me that if be living next to them! Do you know how frustrating it is living next door and above your landlord? Getting your water pressure cut, and a knock on your door when your toilet is running. Not to mention my unit was entered on more than one occasion when I was not home.

This company is ideal to rent from if you don't plan on staying there long-term, and if you do not live any kind of alternative lifestyle. Like I said. there service used to be better.