Fetter Property-Management

Very friendly and info about the available properties was concise and informative. They have a great thing with the personal viewing of properties. Provide your info on the initial call to them and you receive a text or email with available times to tour locations pick your time. A few hours before that time another message will confirm followed by a message with a code for the location key box code.

Enter code open box get a key. You have 2 hours to tour before code expires. When finished return key to box close it and all is done. No junk mail will follow or bothersome sales folks.

Having been a contractor for Monty Fetter for a couple years it has been a great experience working with his property manager Heather and the man himself. After retirement a new woman Marcie Doty is taking over. A force to be reckoned with. Tough as nails but the least bit of professional in any way. She would rather scream than be professional and has a poor work ethic.

I had one of the worst customer service experience with this company. I called in inquiring about a property this company had and spoke with Tiffani who is the most rudest person. She acted like it was a bother to answer my questions and was in a rush to get me off the phone. I have worked in customer service for many years and I am not typically the kind of person to post a review but she was ridiculous and doesn't need to work with the public or in customer service if she treats people like that. I will not be applying for a property now because of her and I can't imagine how she interacts with actual people who rent from this company!

Stay away far far far away from this company! This might get wordy and ramble a little bit, just naming things as they come to me. Office staff is rude, always rushing you off the phone. We paid $1000 for a house, it was absolutely gorgeous, but they refused to fix so many things properly, and if they did fix it, it was such perfunctory work. I do truly believe that the maintenance did the best with what they had to work with, which wasn't much.

The "upstairs " has no insulation, no central heat or air. The "walls" were quite literally falling apart, they "patched" the holes but didn't paint or sand it so we just had these putty spots all over. Once it got cold enough in the winter, we couldn't even use the upstairs because, it was so cold, and using multiple heaters ran up the electrical bill.

We had to literally sleep on the couch or the floor of our children's rooms for up to a month. We asked multiple times for the drive way to have new gravel, by end of our lease I needed a full alignment on my truck because of the deep holes and ruts in the drive way. Also many of our guest's cars scraped when going in certain parts of the drive way.

There is just so much updating that needs to be done for it to be worth 995.00/ a month. Insulation, new widows, gutted up stairs and new walls built, gravel drive way, crack in the water pipe, and the list goes on and on. This house has so much beautiful potential to be worth the high rent price. My last and final point, when submitting a maintenance request I clicked may enter the home to help get the problem fixed faster.

I learned my lesson real quick that I should never click that button. They came to do a service request and it was a day my kids were out of school, they just unlocked the door and walked right in, my daughter freaked out, and almost called 911/ hit him with a bat because they just showed up with out any notice or anything. When I called to complain about it they said oh well that's your fault you put that they could enter the house to fix the problem.

From them on, I made a note that they were required to call me before ever stepping foot in the house. This same exact thing happened with pest control also and again I was told this was my fault because i signed the lease that says they come every 3rd Monday of the month and I should of planned better. They can send me a text when they are coming to change the filters but not when the pest control is coming?! Again great potential. Just wish it was worth the price.

Ever since I reached out in regards to my application, they have been great to work with. Every time I have an issue in my home, they usually respond within a day or 2. I have only lived in my house that I'm renting through them for a little over a month, but they have been great. They have also been very professional and always answer my questions.

I know they have a bad reputation and I have been told they are "slumlords" but the home I live in is very nice and they have been great. Also live in a great neighborhood in a great part of town. The home is not cheap but I don't regret my decision to go through them. No complaints this far!

I rented from Fetter for over a year and I would NOT recommend anyone to rent from them. Their response time for maintenance is horrible. I needed multiple of things fixed in the apartment and they either took forever to fix them or only half way fixed them. The office is not professional nor will they keep you informed on what progress is being made or if they will even fix anything.

My apartment was upstairs and my floor fell in in 3 different spots along with my ceiling falling in. It took them FOREVER to fix them and the floors is what broke me and caused me to move. Don't rent from them

I sent an email to Tiffany 12/16/2020 stating that I would not be renewing my lease. This email was sent via an already started conversation we had. I also talked to 2 different staff in the office about me getting the house ready for them to show to new tenants. Even letting them know I had filled holes in the walls and painted back over said holes, and bought new carpet for one of the rooms that had damaged carpet.

At no time was I told they had received my email to Tiffany. I have several emails back and forth with Tiffany and conveniently the only email she says she didn't get from we was the one I sent about not renewing my lease. I see other tenants with the same issue with the same woman. It sounds to me that she is conveniently losing these emails so the tenants will lose their deposit and be evicted so the company can claim more money they aren't entitled to.

I really wish there was a way to give negative stars for this review. I'm a very easy going person and very understanding of people but in the last 11 months of living under Fetter Properties, that cannot be said of me anymore when I have dealings with them. The list is long of my complaints but I'll try and keep it as short as possible to you don't have to read three books worth to get to the end.

First and foremost: DO. NOT. RENT. FROM. THEM. Before I moved into Fetter Properties I was warned by several people to not use them, that their maintenance was horrible and so was their staff. I loved the apartment space and style though and I'm someone who likes to give people chances so I went ahead and did it anyways. I wish nothing more than to be able to go back and change my decision.

When I moved in I was told that I had to pay a $200 nonrefundable deposit to have animals in the house and to report my dog to be able to have him. Fast forward and I ended up getting a cat. One day (of many where fetter employees or non-employees have shown up) a employee notices my cat and I suddenly get a price of mail saying that I have an unauthorized pet in the home.

I got slapped with a $100 penalty fee, another $200 nonrefundable pet fee and another $30 a month per rent fee for my additional animal. Even though I followed protocol with what the office workers told me when I moved in and was given misinformation on what was allowed, Fetter refused to remove even the penalty fee, even though it was their misinformation that caused it.

I've been waiting on new kitchen counters in my apartment for the last 10 of the 11 months that I've lived there because they're busted and no one has replaced them. There's a leak in the living room that they refused to fix because they "can't" fix it (more like won't). There have been multiple instances of employees coming into the apartment and not getting the front door completely closed when they left, almost resulting in my pets getting out of the house.

The most recent issue was when I got a text from the property saying that they had rekeyed the property laundry room door and left it on our counter for us. At this point I'd been living at the property for 10 months. When I moved in I was informed that there wasn't a washer and dryer hook up but they could install one if we'd like (also another lie when I later asked them too and was told that wasn't possible).

So for the past ten months I've been lugging my laundry back and forth from various friends houses to do it when THE WHOLE TIME we had a laundry room in the back of the building and no one told us. When I went to use the washer and dryer the next day things seemed to be looking up. I paid my $1.75 to wash but when I came back down later to pay the $1.50 to use the dryer. it didn't work!

So there I was with my work dress clothes sopping wet and out my money. That can be partially forgiven if it wasn't for how the conversation played out with them when I called. They said they would put a work order in (which I've heard too many times and nothings ever happened) but they refused to refund me my money back that I lost because "it's against their policy".

That may not seem like a huge deal and in looking as just a $1.50 incident, it's not. But it's just another example of their gross uncaring for their tenants and shows yet again that even if asked for the tiniest courtesy like your money rightfully refunded, they'll never do it. There have been multiple other instances of Fetter Properties being horrible landlords to deal with but that would take many more paragraphs to discuss.

The bottom line is, don't rent from them, no matter how desperate you are for a place or how nice the apartment or house looks because i can promise you, it's truly NOT worth it.

To start, we have had so many issues with the plumbing in our home. In the 6 months we have been here we have had to call 5 times about leaking/faulty pipes. They come in, do a patch job, then leave. One maintenance man brought in some woman who just stood in our living room as he 'checked out' our sink as stated at my child and our home. He banged on the sink a couple times, then started he would be back tomorrow to replace it.

He has yet to return to fix our leaking sink. Very unprofessional. Second, the staff is rude every time we are in office or when we call over the phone. I get customer service is a difficult job, but speaking down to renters as if they are idiotic is uncalled for. Third, they left me a voicemail one day stating we changed the locks and if we didn't bring them a copy of the new key they were going to charge us.

I have the same exact key on the same exact key ring they gave me. So I took it in to prove it. They just took a copy of it. Then THEY LOST THE COPY! So I had to take the key in to be copied AGAIN or I would be 'charged to my account.' Fourth, they say they will always notify us before entering our home but we come home to find they have entered our home without notification.

I lock my door a certain way and notice when it is not done that way. This happens quite often and makes me feel extremely uncomfortable. Needless to say I do not feel comfortable in the home. After the lease is up I plan on never renting from them again and informing any friends/acquaintances of the importance of not renting from this company. We have many more issues than what is listed, but these are what stand out.