Horst Property Management

Very frustrating company to deal with, doesn't return phone calls and not very friendly when you are actually able to speak with someone.

Horst Management Services has been Managing/ did get our homeowners association running and has been consulting with our directors and assisting in the collection of our dues. My experience with Horst Management has been extremely positive.

I've lived in an HOA managed by Horst for five years. It was a little rough in the beginning with a new HOA, but our property manager, Nancy Miller, is fantastic. She knows our community and is responsive, attentive and professional. Excellent! Remember, your board makes decisions, not Horst.

Wish I could give zero stars. CHRISTI NEAL needs to be fired. She won't help when I'm trying to pay. Left her multiple voicemails and she just hung up on me. They harass you through mail but won't answer the phone when you try to understand. Went to court once against them. Need to speak someone is charge of this terrible operation but it's impossible.

Critical: Professionalism, Quality, Responsiveness, Value In response to the comment below: I actually felt the need to leave a review due to a lack of consistent enforcement of the guidelines as well as less than professional communication.

I have filed numerous complaints at my apartment office and one of their representatives happened to be there the last time and said they would take care of the problem personally. The problem persists!

As a pressure washing contractor, working with Stephanie P., is always a pleasure. She is extremely professional and cares deeply about the properties she manages and the people that live there.

Constantly charge late fees despite proof that payments were post marked well before they were due. (I provided numerous receipts from the Post Office) They claim that payments only post when they're received which means if they "forget" to check the mail for a week, you're paying the late fees.

Our Association has utilized Horst Property Management as its property manager for over 7 years. As a condominium association, we are responsible for the maintenance, repair and replacement of more infrastructure than a typical HOA, including the exterior components of all residential units, streets, sewer systems, etc. This necessarily gives rise to a significant number of maintenance and other requests being received by Horst. Horst staff always does their best to respond and manage these work requests as quickly and efficiently as possible.

Our property manager, in particular, has been invaluable to us "newbie" Board members as we work through the problems and affairs of the association. A recent portal upgrade is particularly helpful to Board members in monitoring and managing delinquencies, invoices, maintenance, architectural and landscape requests. Overall, as a current Board member I am very happy with the service and support provided by Horst.