Ward Realty

I love vacationing at Cast N Reel. Open floor plan with lots of windows to enjoy watching all the activities on the Intercostal Waterway from the comfort of the living area or from the wrap around porch or private dock. I like being so close to the beach in this quiet community. I like having to only take my personal items and groceries when I go. I also appreciate the fact that it is a no pet, no smoking property since I have breathing problems.

Great Customer Service and Beautiful Beach Houses to choose from! The beach is beautiful

We love Ward! Any issues we've come across they have sent someone out right away to rectify it immediately. Once when we stayed in a home the refrigerator door was not locking correctly, and things were getting warm inside. My husband fiddled with it himself and fixed it. In thanks, they came by with 2 bottles of wine for us. We prefer to book with Ward because of this careful attention they pay, because other rentals like Treasure will just ignore you or dismiss the issues.

We have been renting beach front houses from Wards for over a decade plus. We have never had an issue that they promptly took care of within that day or the next morning. The staff has been friendly when answering questions by phone. Their website is very easy to navigate and you can see what's available 1 year out. I recommend them if you are looking for a rental on Topsail Beach.

I spent a week at the Sail Inn and except for the punctured tire, it was a good stay. The driveway has landscape timbers that are held in place with rebar and one of the timbers had rotted away leaving a piece of 4 rebar sticking up. As I was backing out of the driveway my tire hit the rebar and became punctured. It took two plugs to fix my tire! I contacted the realty office and they said they would send someone out to remove the rebar and they would have the property manager contact me about paying for my damaged tire.

The handyman came out but I never heard from the property manager. Even the handyman said the tire repair should be paid for by the realty company. I am not sure I would rent from Ward Realty again since they don't honor their word!

When you go on a family vacation and a racist landscaper pulls a gun on an unarmed veteran, and Ward Realty won't do anything but blame the owners for hiring a violent racist and say it's out of their hands, your relaxing beach vacation turns into an expensive nightmare. Avoid Heron Hideaway (3729 Island Dr), Ward Realty, and Tommi Allen who hire racists to perform work during a guest's stay and then blame the guest for a gun being pulled on them while they are trying to park their car.

As you can see from the email they know and defend the racist and his right to pull a gun on an unarmed guest, only backtracking after finding out there was video of him backing towards our car after threatening to hit it

The employees are very friendly and helpful. However the property we rented for two weeks was in deplorable condition. Nothing like the pictures on their website. The unit needs a complete overhaul. Lessons learned, ask more questions and don't trust the pictures.

I wish I had looked at these reviews before I used Ward Reality, because apparently their customer service has not improved over the years. The property was a good rental, but Ward's Reality was not. When we arrived, the code we were given would not open the door. So I called the office and was met with a very nasty girl who at first tried to help me get the door opened but when it did not work, she told me that it was "not her problem".

I responded that it was not my problem, she put me on hold and returned with a better attitude, but at that point I was very frustrated. This was not good customer service. On Tuesday, with all the rain a link started in one of the bedrooms, right over the queen bed. My daughter and husband had to get out of the bed, strip the sheets and find another bed to sleep in which put another person on a couch.

We called the next day to report it, and they told me they would send someone out and could the bed be moved away from the link, no it could not. I waited a few hours and had to call back at which time they sent someone out who told us that it was probably not from inside the house and they would get back to us. No response that day and into the afternoon of the next day, when I called them back and they sent another guy.

We called the next day to report it and they told me they would send someone out and could the bed be moved away from the link, no it could not. I waited a few hours and had to call back at which time they sent someone out who told us that it was probably not from inside the house and they would get back to us. No response that day and into the afternoon of the next day, when I called them back and they sent another guy over who confirmed it was not inside, but probably the roof and someone would get back to me.

They never did and as a result one of my guests had to sleep on the couch. This is not what I paid for. No attempt was made to keep us updated on what was going on. They were lucky it did not rain again while we were there. This is poor customer service. We did like the property but customer service is important for me and this was anything but good customer service. So I will not be using Ward Reality again.

We checked into Beach Happy yesterday and we were informed before we arrived that the HVAC had failed and they had placed a work order for Monday and that they had put 2 portable units and 2 fans in the house in the meantime. We were without AC for 2 nights and it was very hot but Ward made it right and comped us for the inconvenience.

I recently had an unusual request that involved retrieving something that got left behind after our vacation. I want to acknowledge Denise and Dane for their work in going above and beyond what was asked and expected. They delivered excellent customer service and communication throughout the entire process. A HUGE thank you to them both.

My wife (Tammy) and I have rented from Ward Reality several times and have always had a great experience. Last year our microwave wasn't working, they told us about it before we arrived, had someone there the next day and replaced it with a new one. They have always been very professional and helpful, love dealing with them!

We had a terrible experience with a VRBO property rented through Ward in October 2020. Our rental did not come with sheets or bath towels and Ward hid this in the fine print of our rental agreement. We were only made aware (by a very rude representative) when we called to request check in instructions that should have been given to us in advance and had not. Do not rent from this company. They are ripping off tourists and you're better off at a hotel or somewhere else.

They respond quickly & professionally. Their signs are seen all over the island. Trust worthy.

We rented from them 3 times- the last time in August 2019. They are "okay". The properties are also "okay". None are really maintained well so when you arrive at your rental it's a crap shoot. I've specifically asked for things to be checked out before I arrived it's not been done- they do the bare minimum. Luckily I've not had any major issues but if I did I'm sure I'd been the one out $$$.

Most of the rentals are tired and need updates- they show the wear of being rentals. Ward's cleaning is a joke. I bring my own towels and sheets and comforters. Theirs look like they've never been washed. Maybe they were white once- nasty! Also they do not post negative reviews on the property listings- just the good ones. I know because I stayed in a terrible one last year and wrote a terrible review and it never appeared.

I happened to meet the family staying at that house this year and they were less than impressed with the house as they should be- it's awful but you'd never know it because there are no reviews up for it on the Ward site.

Overall nightmare with these guys, our personal realtor was a nice guy and all but they fed us a bunch of bullshit that wasn't true and made up a bunch of stuff to keep the security deposit

I am shocked. We rented from Ward, paid everything in full and Hurricane Florence arrived. Of course the rental could not be executed but instead of a full refund immediately-- because they could not honor our rental- they told us to file an insurance claim! No way! It's not our job to chase insurance claims- it's their job to deliver on their contract. Shoddy business practice and dishonorable behavior. They have our money and should just refund it immediately. Horrible.

I've been renting from them for 10+ years. Always the same type of duplex so I know what to expect. Not a castle but perfectly fine for the money. Until now. The couch is not only disgustingly dirty and ripped but the springs are broken so you sit on s slat or the floor! Only one spot possible to sit in. And a broken rocker. Also there was almost no deck/beach chairs.

Two plastic chairs for two decks. No tables. And the beach chairs were there but all broken. We had no internet or tv all weekend. Told it was a Charter TV issue. Yet on Monday a Ward employee came and fixed it? Less important were the stains on the comforters, stains on the MBR ceiling etc. I went to the Ward office in person to speak with the manager.

She was "on the phone". Someone took my list, my name and number and told me the mgr would call me. Well you know I haven't heard a word! I will seriously consider VRBO next year and so will the two other families we now bring with us.

I have rented from Ward Realty the past 5 years. I have found them to have great customer service. Also if we have had a minor issue ( toaster breaking ) they have responded quickly. I have already booked my house for 2018 with Ward.

We are coming home from a long weekend rental. The property (Boca North) was beautiful. but the AC stopped working on the first day on the third floor. It was 88 degrees in the house at its worst. When we contacted Ward, they did not offer to send someone to repair or check the unit. Their only advice was to turn the unit off. By the second day, the unit on the second floor (bedrooms) was trying to compensate for all the heat on the upper level and the middle level was 78 when it was set on 69.

When you are the rental agent/property manager, aren't you responsible for calling maintenance? I don't have the homeowner's contact info to reach out to them. You're the only point of contact I have. When you're paying over $400 a night for something, you expect a level of service commensurate with that. They didn't even apologize for the inconvenience or offer any solution. I would not recommend Ward Realty as a rental company based on this experience.

I rented for a work trip where the convenience of a apt/condo is much better than that of a hotel. Tonight I started the packing process since I leave tomorrow. Well let me tell you. convenience is not in the Ward Realty vocabulary. Here is my list of inconvenient things, in no particular order: 1. Sheets and towels are not provided. Okay- so you have to rent them.

For two sets of sheets and two sets of towels (that don't wrap around a normal sized adult) $58. Also don't forget you have to make your own bed because they are just dropped on your bed in a Saran wrapped package. 2. Not sure if I should stick to the 'things not provided' category or the 'bedding' category. I'll go with things not provided. Toilet paper (thank you to the last person who left a half of a roll, you're a rockstar), garbage bags (you don't even need to provide multiple bags- I could have just used one!) but this is helpful when you demand all garbage must be taken down to the dumpster.

I understand cleaning up after yourself. I used to be a Girl Scout and learned that you always leave a place better than you found it, but how about a trash bag? Also, didn't I have to pay some sort of cleaning fee? I think so. I hope it gets reimbursed as my hourly rate for being the Ward Realty housekeeper. 3. Cleaning includes taking your $60 rented linens off your bed, and replacing the pillows and comforters back on the bed as you found them. Let's hold on one quick second.

This sounds a lot like you don't actually wash the comforters on the bed, you just lay them back on the bed for your next guest to make their own bed. Also sounds like for the last seven days I've slept in someone else's dirty bedding. DISGUSTING. 4. Let's take it back to the garbage thing. IF it's your lucky day, you get to push the dumpsters (or as you call them 'trash carts') to the edge of the street. That's a joke, right? It's gotta be. I'm glad I'm leaving on a Sunday, and not a Tuesday otherwise I'd have to find out. Isn't there a maintenance person that could be a pal and take this task off of everyone's hands.? 5.

Stay off the grass. So there's a little area out front by the road with a 'keep off grass' sign, and the entire courtyard is filled with them. The picnic table has been moved to the parking lot which is always a safe, alternative location for a family picnic. Nobody is allowed to step foot on the grass, which means you can't lay a blanket down to layout in the sunshine, your kids can't play catch or run around outside.

I mean they could, but they'd be standing on the cement. And then when they run and trip and fall and scrape their knees, you'll wish you weren't on vacation anymore. 5. The toilet runs every ten or so minutes. hope you can sleep through anything otherwise you'll be up all night long! So moral of the story- bring your own sheets, towels, comforters, blankets, trash bags, toilet paper, pillows, soap, paper towels, and kitchen utensils that may or may not be supplied. (Oh and definitely bring scissors- none provided.) I gave this place a 2 star rating because I didn't have to paint walls or replace carpet before I left. This was a less than stellar experience that I will not be sad to never relive.

We recently stayed at Alexandria South in North Top Sail. We paid for a beach front property and for the price did not expect company. ROACHES! Disgusting! We also had a late night issue Tuesday night at 9 pm which we called in. The light above the utility box was blaring and flashing red. A few of the neighbors noticed as well and brought it to our attention.

Despite leaving a message no one contacted us. We ended up contacting the utility company ourselves to resolve the disturbance. We took the time to complete the paperwork given to us for feedback but when I dropped off the keys was told they didn't need it. I let the front desk know we had encountered issues but they did not seem to care. When I mentioned our issues was told that it was not roaches but water bugs which are also called Palmetto bugs.

When I researched the difference found that roaches are on land while water bugs/Palmetto are around wet areas and sinks. These were clearly large roaches in living room, bedrooms, back deck and kitchen. We even had one pop up on the driver's window on the way home. Clearly roaches! Some websites even suggested that water bugs and Palmetto bugs are roaches. It doesn't matter. That is disgusting and not acceptable! Renters beware!

My wife's family has rented from Ward Realty 3 years in a row. The previous 2 rentals have been a little on the low side of my standards. But, they had some degree of old school NC beach charm. The place we are staying at currently is just run down and basically sucks. The biggest issue is the carpet condition. It's old, soiled and plain worn out.

We haven't made a call about it because asking them to replace the carpet seems unrealistic. Other issues exist such as: mattresses with busted springs, crappy/dirty furniture, terrible kitchen ware, shoddy doors etc. For the money paid for a week's stay, this place is totally sub par. Other than it is beach front, I can't think of one positive thing about it. My mother in law said that she was treated pretty unfriendly at check in. This is hear say, but she is not one to be overly dramatic about these things.

The worst vacation experience of our lives. We arrived to our house ("Our Heels In The Sand" BEWARE! DO NOT RENT!) to find no AC. Ward Realty told us they had checked it Friday and "it worked fine". Not sure how that works out. Broken from our arrival Saturday (3pm) till Wednesday (6pm). Owners are NOT sympathetic. FINALLY got the AC fixed. And the house starts to smell like formaldehyde.

The handle to one sliding glass door broke off completely, too, and nobody came to fix it. I warn you all to stay clear of Ward Realty AND ESPECIALLY "OUR HEELS IN THE SAND" HOUSE!

I have been coming to Topsail Island for over 40 years. I first came with ny family as a child. We rented through Ward every time. This is the only time I have ever been unhappy with them. We arrived late Saturday afternoon and discovered several feet of sand on the steps to the beach. We are not talking sand that you can sweep away, this was FEET.

I called Ward and left a message fully realizing that the office was closed for the weekend. I received a call from Ward on Sunday advising they would be out Monday morning. We waited around Monday and they never showed. I called Tuesday and left a message asking if we could borrow a shovel and wr would do it ourselves. Shortly after a man from Ward came out and decided that it was too much for one man with a shovel and he left advising he had to notify his office.

We received a call from Ward advising that they might have to get a permit from the city of Surf City to be able to remove the sand. I emailed Ward Wednesday asking if there was any progress in the sand removal and never had a response at all. We never heard from them again. I had emailed them advising that the only way we were even able to make it to the beach was by sliding down the sand on our rear ends and then walking down to public beach access and walking along the road to make it back up.

We are both in our late 50s and have health issues. I let Ward know that and still not a peep. Wednesday afternoon we called Surf City town hall ourselves and that very afternoon 3 guys came out and worked diligently on removing the sand. We paid for BEACH FRONT ACCESS. Not public beach access or ocean view that requires walking the road to make it up and down.

And to not even have the courtesy of a response is despicable. We paid for beach front access and for half the week did not have it. And although the impassable sand was not the responsibility of Ward directly they should have at least risen to the occasion and helped!

Working in customer experience, I know just how difficult it is to please people. Ward realty has gone out of their way to truly make sure that my stay was excellent. Each detail of my stay was clear and there were no surprises. The house was clean and surpassed expectations. All communication was pleasant and professional. We look forward to the next time.