ACP Real Estate

We booked a place with ACP Condo through VRBO for a family vacation. Most of the family stayed down the street at the Holiday Isle Resort. We were in what the website describes as property 073, coastal cottage. As cottage properties go, this was just right for us, better than the resort high rise. The island bikepath, parallel to Bienville Blvd, ran right alongside the cottage.

This was perfect, since I'd loaded the SUV with bike rack and bikes for this trip. The staff members in the office were friendly and efficient, even watching for us as we arrived, excellent service. The property was clean, and everything worked as it should. If you ask me why I wouldn't give five stars to this spot, it's the fact that the taxes and fees are the highest of any property we will stay in this summer.

I expect to pay a fair rent, and understand the costs that come with vacation destinations. Still, in our case, taxes and fees equaling just a little over one-third the total paid seemed high.

Everything was perfect for our stay. Clean and comfortable! Well stocked kitchen and beautiful view.

This was our first stay on the Island during the 4th. We have celebrated the 4th for over 25 years. However, working with your team was such a pleasure and your responded to our every request with professional manner. We plan to book again for next year as soon as possible.

We stayed in "Must Be Nice" 1. Dryer did not work, ACP told us the repair man would be there Monday, we went three days waiting and then the repair man never showed. The dryer was never fixed during our stay. 2. The pans were all chipped and the kitchen was very poorly stocked. 3. It felt as though the house keeper did not go through and put any finishing touches.

We were never given the "Green Bag" that is referred to in the welcome folder that should have had laundry detergent. (Wouldn't have done us any good anyways because the dryer was BROKE). Deck furniture was just all over the place. We didn't have a new sponge or dish washing soap. Toilet paper was SCARCE! 4. Back porch light was completely missing. 5. Roofing shingles and trash was all over the yard, the grass is high and not maintained. 6.

Lack of furniture, there's a big covered deck and no picnic table to eat at or even small tables to set beverages on. Please see the comparison photos below of what the house looks like on VRBO versus reality! If I were the property owner of this home, I would FIRE ACP Real Estate, Inc.

ACP really went above and beyond to make sure our trip was perfect. They even shipped a jacket back that we left in our condo. I can't say enough great things about their service and their care for their customers. Thank you all again for everything!

Here's your bait and switch company. We booked a house on VRBO at Dauphin Island house "This is it"#22. Listing on VRBO said 3 night minimum. We booked for 3 nights. Six days after booking we get a TEXT saying it needs to be a 7 night minimum or they were cancelling our reservation. Just spoke with them and they "believed it says 7 night minimum." Screen shots sent to ACP while still on phone of the same listing still saying "3 night minimum".

This company obviously does not honor their reservations and it's extremely unprofessional of their management of their homes and especially renters. It's literally their job to list houses for rent and they can't even do that right. They even told us "it's better to call directly when booking." However, I ask why even use a third party like VRBO?

But what is even better. I just went to their site directly and am able again to book for 3 nights at the same house! This is classic Bait and Switch! Be warned folks. I have used Dauphin Island Rentals before and had a great experience. Go there.

We were very pleased with our last-minute weekend getaway rental at Holiday Isle condos through ACP Rentals! They were very helpful during the entire rental process. The condo was sparkling clean, had plenty of towels and washcloths and the kitchen was very well-equipped. The on-site staff was friendly and efficient, available on Sunday when we had an issue with our key card (our fault, not theirs), and made checking out very easy. Would definitely rent from ACP and stay at Holiday Isle again!

Staff was very nice and responsive to any questions, especially since we came late on a Sunday evening. The condo was warm and clean, and the beach was absolutely gorgeous. Family friendly facility/beach, and social distancing was easy. We will definitely be back.

I've rented beach houses on Daulphin Island three times, and each experience was excellent. The three houses were fully equipped, cute, and comfortable with great mattresses and linens. All were spotless. For the few problems that arose, ACP was very responsive and they took care of them within hours. I also appreciated ACP doing me small favors, like doing faxes for me and receiving packages. Everyone in the office was super nice. It was a major plus that the office is right on the island instead of on the mainland. I'm renting with them again next year.

Best company ever to rent a vacation. Friendly. Keeps you informed on every detail imaginable. So easy to do business with. Love you All at ACP. Planning our next vacation rental.

The staff at ACP were great to work with. Unfortunately, we were only able to stay 1 of the 5 nights we booked at Jack's Shack on Dauphin Island due to Hurricanes Laura and Marco. The staff at the ACP office were wonderful to work with, very responsive to calls and emails. They even went the extra mile giving me proof of our interupted trip to be able to get a refund from the travel insurance. A word about Jack's Shack, it is an awesome place. Amenities galore. I would love to attempt to stay there again.

We have used ACP for rentals on Dauphin Island for years. The staff is always accommodating. I have used them for scheduled rentals months in advance and last minute rentals. Never had an issue. This last stay, I was particularly impressed. My 11 year old left his swimming trunks hanging on a rack in the bathroom. We left and I chalked them up to a good time.

Two days later a package arrived on our doorstep. The swimming trunks freshly washed and dried. Now that is impressive! That was much appreciated and the reason I write this review. When a business goes above and beyond, they deserve Kudos.

I've spoken to this company often, always nice and informative, but never rented from them. We stepped off the beaten path and did this past weekend. WRONG, move! They offered one condo, and then called the next morning and canceled. They offered a condo complex we've never stayed in, she asks if I would look at the condo on their website and call back.

We did, it was a little outdated but ok. We were there to look for future investments in property anyway. The tub was filthy, on the front of the refrigerator was all rust, duck tape holding the shelves up in the fridge, the trays on top of the stove top were rapped in foil and towel rack was removed and screws were still in the walls. We called to get a hairdryer, shampoo, body wash, and lotion.

Those items we do not supply was what we were told. They did, however, bring a hairdryer. The owners should be ashamed of themselves if they rent this property in Beach Club with no repairs!

We recently rented a condo at Holiday Isle through ACP Realty. The unit was 312. The check in was very efficient. The unit was in excellent condition. It had a large balcony with a beautiful view of the water!

This realty company appears to dominate the canal rental market on Dauphin Island, with some gulf side and bay front properties as well. We rented a cabin from this company as part of a multi-family trip to the island. The cabin itself was comfortable, clean, and well-appointed. The only issue -- and it is, in my mind, a major one -- is that when my elderly mother (who does not have a cell phone) looked for a phone in the house, it was stored in a closet.

When she asked the realty company about phone service, they told her that per the owner of the cabin the phone was unable to be used except for dialing 911. They would not give her an incoming number so that others in our group might be able to contact her. This might be acceptable in another locale, but on Dauphin Island, weather conditions are frequently extreme and dangerous.

During my family's trip, there was flooding on the island, and my parents were essentially stranded in their cabin, unable to contact any other member of our party. The only way to ensure that they were safe was to drive on flooded streets to check on them physically, which was unsafe and stressful for everyone involved. Bottom line: it should be illegal not to rent units with phones for incoming calls upon request. If it's not illegal, then it's certainly inhumane, and I will always choose another realty company that treats customers with basic consideration.

Spent hours over multiple phone calls to find the perfect place. Booked a rental, signed a contract, and then they call to cancel on us. Only way to keep the reservation is to book the full week which isn't possible. Not cool.