Property Management

As i sit locked outside of my apartment on friday 1/21 as the property management changed the locks without letting anyone know as i did not find out they were there until i received a call at work letting me know they had changed them and where i would like the key left. I told them the mail box was fine only to get home to find the keys not inside.

When reaching out to the answering service i was informed they cannot contact anyone for this types of situations after the office closes and to contact a locksmith in which all are closed. After calling back to update them on the situation they stated they could not contact the property manager. I check my email to find the direct cell number she sent me after the last issue i had with the apartment being serviced only to find out it was in fact just a different line to the answering service.

Currently locked out for 2 hours and called back for the 4th time and now they were able to contact a supervisor who states they can only give us an email and can not contact Danielle bittel the owner(the one who lied about the direct cell). Travis and mark supervisors of the answering service refuse to call anyone and are directing me to. Put a service ticket in after we just received an email that all services are backed up due to covid.

Doug, Theresa, Amiha, Ryan, Danielle.everyone at PMA was organized, friendly and VERY helpful in setting up and facilitating everything needed to rent our latest property. I will be partnering with them for all my properties in the future for sure.

Defiantly the best rental experience I've ever had! Staff is very professional, kind, helpful and the response time with maintenance is super fast! Would definitely recommend Property Management Alliance to anyone looking for a great rental experience!

First of all, don't trust the good reviews: they pay tenants to leave 5-star reviews. I lived in one of their properties for a year. The staff was unprofessional and rude, the quality of the apartment bordered on unlivable, and the maintenance was slow and shoddy--and the management staff was rude and uncaring rather than caring about serving their tenants.

On one occasion, poor maintenance upstairs caused water to flow from my ceiling into my bedroom for three days, and instead of being apologetic and correcting the problem Danielle was incredibly rude and dismissive, just as she was in all of our other interactions. I have no idea how a person like her is able to keep a job. I would never live in one of their properties again.

I have had maintenance issues that were addressed promptly. The ability to pay rent online through my bank directly to the office is a big plus. The well kept on premise laundry machines is an excellent option. The clearing of snow from driveway during harsh winters is a convenience unmatched. The degree of courtesy and professionalism is on point. I've lived here over 5 years and no complaints whatsoever. Thank you

I've rented our house from PMA for the last 1.5 years with my husband, and they have been wonderful! Always very prompt with service requests, and they text which is very convenient when trying to coordinate things during a work day! I would highly recommend them to anyone. Very professional and reputable company for leasing, a must have in the sometimes scary world of renting!

Great experience! We applied and got approved and into our apartment within 2 weeks and they were very understanding of our need to get out of our old place ASAP! Maintenance is great! Apartment was clean upon moving in. All around amazing

Megan and Property Management Alliance was our buyers agent for our new home. I recommend them highly for all things real estate. They were quick and efficient. Megan was honest, informative and made the home buying process a pleasure. She made a tough procedure simple. Anyone looking for a new apartment or home should check out this company. They deliver great service.

I highly recommend this agency! They are the most kind and helpful group of staff to do business with. My landlord was Doug and he was very considerate and approachable. I often dealt with his assistant Megan (spelling?) who is absolutely wonderful. I can't speak more highly of a company in the rental/leasing business. They take great pride in their properties and their customers.

My husband and I rented a downtown Syracuse loft from them for four years. They maintained the property and responded to any maintenance issues we had, almost immediately. Then when we decided to purchase a home, their real estate agency helped us to find the perfect home and close in record time. Their realtor (Megan) was easy going and not pushy and truly listened to us when we described the type of home we wanted.

She didn't just want to make a sell, she really wanted to help us find the right house and made our first home owner purchase as easy as possible. We highly recommend Property Management Alliance for anyone looking to rent or buy.