Condominium Management

If only I could give them 0 stars. For anyone reading this, just STAY AWAY! We're current tenants who have been treated poorly and did not receive even an ounce of respect. I really feel for the other home owners who have expressed their frustrations in their reviews. Specifically for us, we've been dealing with Shannin Spencer. From the start, she wasn't helpful by any means and is super unprofessional in the way in which she communicates.

Aside from her not being able to spell check her emails for grammatical and spelling errors, she will twist and use your words against you. From her responses, you can tell that she's purely speaking from negative emotions. She's also very quick to put the blame on others. Apparently, trying to talk to her on the phone and have a conversation isn't a form of "acceptable communication". so don't even bother reaching out because she will not get back to you.

At this point, she's completely brushed us off and we're trying our best to navigate. Honestly, from this experience alone, I know that when we're ready to buy a house we will stay away from HOAs like this one.

Not trustworthy, inconsistent responsiveness, lack of knowledge of our CC&R despite being a property manager for us for 10+ years, and there is no one to back up the property manager if she is not in the office (it's one of their promises on their home page). She also botched a recent Board election of ours. Stay away from this company- they are a freaking disaster.

I do not even want to give one star! You would think with all the poor ratings from Google and Yelp that something from BBB would be done. There is no communication, lack of responsiveness to home owners legal rights, courtesy to home owners. "We are not apartments, we own our homes". You are email and call but no response. They say in office three days and remote two days.

I have been trying to get documents that as a home owner legally right to have but started request ok 8/26 and have been trying to schedule day and time to pick them up but no one responds. In owning seven homes in twenty five years and also serving as the president on three prior boards, working manage my companies this company is the worst. Their rates are crazy expensive for the lack or responsibility, follow through and ethical integrity.

The property manager has personal gatherings with a member of the board and talk board business. this is not ethical! People should not have to sell their homes to stop dealing with the board whom are taking care of things to their personal homes and not focused on priority needs! I am so frustrated I am consulting with a real estate attorney and going over RCWs to see what can be stopped with the board and company. How many more have to suffer?

Hands down the absolute worst property management company out there. When we lived in one of their managed condo developments, Jon was the property manager. He was not familiar with the community by laws and turned a blind eye to violations, allowed a very dangerous parking situation to continue for over a year, and did nothing to stop illegal pollution.

He failed to address safety, repairs, or other requests, and rarely returned phone calls or emails. I reached out to Tom (owner/president) and Kevin (director) and they were just as worthless and showed they didn't care either. Pathetic! The HOA fees kept going up, plus they added an additional separate special roofing assessment because there was no money.

With no visible improvements (in fact the property was on a downward spiral) coupled with their mismanagement, we sold our unit and moved. I highly recommend thinking twice if they are managing a property you are considering. A 2.3 rating should also clearly demonstrate what others have to say about this unprofessional company.

No HOA should be paying their management company for incompetence and unresponsiveness. Yet if you hire Condominium Management out of Bellevue with Director Kevin Ducotey that is exactly what you will get. This Director is not only incompetent, lacks basic knowledge in most management area(s), particularly Insurance claims and accounting issues. When thing go wrong and they will he then blames any/all errors on the Board or HOA members.

The Director and his employees seem to be completely deficient of any/all elementary communication skills and certainly seem to have no interest of abiding by the binding contract with the HOA business that hired them. They will just state they are/will be issuing a new contract in a year or so which never happens nor do they supply this said "new contract" ever.

They create chaos most of the time, pitting Board members against each other, can/will not follow direction, do not following the HOA "governing documents" instead they make-up whatever they feel works on their benefit. Basically it seems they do whatever they want and believe me they don't seem to know what RCW's are. Repairs are not followed through to completion, non-responsive to homeowners and they have ignored directives given by the HOA Board implying that they are the only authority.

This company has caused disruption of basic accounting services by switching operating systems in the third quarter of the year without bothering to inform their HOA customer/clients. Then because they did test the new systems there were all kinds of bugs/glitches to deal with causing errors in reporting and a delay of several months before the problems were repaired and further delay of correct financial stmts.

They had been required to get Board approval for any/all accounts payable due to miss-paid vendors or overpaid vendors, paying the wrong vendor and then blamed the Board for the issue. They seem to believe their egos are far more important than doing a complete competent job. I suggest you run not walk in any direction away from this nightmare of a management company unless you thrive in chaos and incompetency then all that can be said is good luck.

I DO NOT recommend this service. HOA manager signed for our condominium doesn't respond messages - I checked with a few homeowners neighbors and this is true for them as well. I have a problem since October 30th and the service was abandoned and nobody is able to follow it up. I e-mailed the Director complaining, and he didn't get back to me as well.

I have been dealing with HOA and condominium management companies since 1995, and this one is the worst one I ever had. Services are poor, underperformed. If I have a choice, I would rate NEGATIVE 10. Communication is getting better after a slightly change on my condominium HOA. My the most recent experience: On March 31st, 2001, at 9:37 p.m. I sent an e-mail to the Harbor Reach Homeowner Association with audio recorded from rodent noises as chewing metals in my wall, and a picture from a place I think the rodents are accessing the building.

The HOA requested immediate attention to the CM - Condominium Management company located in Bellevue, WA. Today, April 6th, seven days after my first notification, we are daily hearing and recording the rodents' continued work on our wall taking our night of good sleep, and concern about a possible infestation, electrical or water damage not only in our property but to all others sharing walls with us.

I haven't been notified about any emergency plan, and no one has been done anything to fix this critical problem. I am completely disappointed with this company's poor communication and services that already caused calamitous outcomes for us, as a result of jeopardizing our safety and our property maintenance. I am sharing my concerns with my insurance company, and with my next-door neighbors for documentation and to support any needed action. The attached picture shows a bad sealed pipe where possibly rodents gain access to the building. Picture was shared with HOA, and the Condominium Management as well.

The service was excellent, the food was delicious, and the restaurant was very clean and not overcrowded. Will definitely return to thus Shari's when driving through again.

I can't speak for their rental property management division, but I can say that as a Board Member, I have been very satisfied with their Condominium Management division. Martin, their community manager, is genuinely caring, responsive, and fair. Condominium Management is also very meticulous about record keeping. They also have a reliable vendor network; I know painters but engineering firms?

That's out of my depth. Luckily Condominium Management had some contacts and were able to get someone out immediately to look at some urgent structural issues and recommend fixes. I posted a more lengthy review about them on Yelp, if interested. I just couldn't stand these 1 star reviews anymore. It's not fair to Condominium Management and it's not fair to other communities who are looking for reasonably priced & competent management service.

Very bad company my husband emailed hoa Matt Brown about a situation on my car that broke down and had expired tags we didnt have funds to cover that at the moment since we have to make sure other responsibilities like RENT have to be paid every month. Long story short he towed the car that was suppose to be for me as a new mom once it was fixed and this management always took days to call or response to the emails said he wasn't responsible.

That it was maintenance. Arent you maintenances boss? Plus if he had seen the emails he would of told maintenance about our situation. And not have it towed. Really like? Took you long to read emails and response. Bad company.

This should be a negative five review. Has been charged late fees for no reason, reached out to Carolyn Tucker, got a really nasty email back. Posted a question on Nextdoor if anybody else got these issues with them, turned out at least 10 more neighbors were overcharged and everybody had the same experience.

Horrible property management company. Current manager (Debbie) assigned to Country Manor HOA in Arlington, WA never responded to emails and phone calls. Her phone is always on answering machine and never return calls. They charged homeowner with fees for HOA violation never committed by a tenant and/or owner. Front yard maintenance violation letter and fee were sent to a wrong owner which is very unfair to homeowner.

I've been in my townhouse for over 9 years now and they are the worst management company I've ever experience. I would not recommend this company to anyone. Board of directors and homeowners watch out for this company. They will give you headache and waste your valuable time by not correcting their record on file and they will make you responsible for HOA violation you never committed. If I only can give them a ZERO star I would but there is no option to do it so they are getting one star but actually they do not deserve it.